Renters’ Rights Advocate

West Devon Borough Council; Tavistock; Híbrido; GBP 34 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Disability Confident employer scheme

Resumo da oferta

West Devon Borough Council is hiring a Renters' Rights Officer in Tavistock to support the implementation of renters’ rights reforms and improve housing standards. The role involves assisting tenants and landlords, inspections, enforcement support, and partnership work across Housing and Environmental Health.

The role is a 12-month fixed term, full-time with a hybrid pattern (4 days remote). Salary ranges from £34,237 to £37,563 per year.

Qualificações

• Has (or can work towards) a relevant qualification in housing, environmental health, public administration or a related discipline, or equivalent experience.
• Understands the challenges faced by tenants and landlords within the private rented sector.
• Has excellent communication and customer service skills.
• Can manage a varied workload and maintain accurate case records.
• Is organised, professional and able to work sensitively with vulnerable residents.
• Enjoys working collaboratively as part of a supportive team.

Responsabilidades

• Support investigations into complaints relating to conditions in privately rented accommodation.
• Undertake inspections and gather evidence under the direction of senior officers.
• Assess housing conditions and identify potential hazards and defects.
• Provide advice and guidance to tenants, landlords and managing agents.
• Work effectively in partnership with stakeholders to provide an holistic person centred service, focused on healthy homes and sustainable communities.
• Support work relating to housing standards, energy efficiency, electrical safety and other regulatory requirements.
• Assist with enforcement activity, case preparation and compliance monitoring.
• Work closely with Housing, Environmental Health, Community Safety and Legal Services colleagues.
• Help prevent homelessness through early intervention, advice and tenancy sustainment.
• Maintain accurate records and contribute to service performance and improvement initiatives.

Conhecimentos

Communication skills

Customer service

Organised

Teamwork

Stakeholder working

Formação académica

Relevant housing/environmental health/public administration qualification or equivalent experience

Ferramentas

Microsoft Office

Case management systems

Descrição da oferta de emprego

West Devon Borough Council is hiring a Renters' Rights Officer in Tavistock to support the implementation of renters’ rights reforms and improve housing standards. The role involves assisting tenants and landlords, inspections, enforcement support, and partnership work across Housing and Environmental Health.

The role is a 12-month fixed term, full-time with a hybrid pattern (4 days remote). Salary ranges from £34,237 to £37,563 per year.