Hybrid Renters’ Rights Officer (Remote)

South Hams District Council; Totnes; Hybrid; GBP 34,000 - 38,000; Full time

Job summary

South Hams District Council is seeking a Renters’ Rights Officer to support the implementation of renters’ rights reforms. Based in Totnes, the role offers hybrid working with four days remote, a 12-month fixed-term contract and a competitive salary in the mid-£30k range.

The post involves investigations, inspections, and guidance for tenants and landlords to ensure safe, compliant housing. You will collaborate with Environmental Health and other teams to prevent homelessness and improve housing

Qualifications

• Has or works towards a relevant qualification in housing, environmental health, public administration, or related discipline, or equivalent experience.
• Excellent communication and customer service skills.
• Ability to manage a varied workload and maintain accurate case records.

Responsibilities

• Support investigations into complaints relating to conditions in privately rented accommodation.
• Undertake inspections and gather evidence under the direction of senior officers.
• Assess housing conditions and identify potential hazards and defects.
• Provide advice and guidance to tenants, landlords and managing agents.
• Work with stakeholders to provide a holistic, person-centred service focused on healthy homes and sustainable communities.
• Assist with enforcement activity, case preparation and compliance monitoring.
• Collaborate with Housing, Environmental Health, Community Safety and Legal Services colleagues.
• Help prevent homelessness through early intervention and tenancy sustainment.
• Maintain accurate records and contribute to service performance and improvement initiatives.

Skills

Communication

Customer service

Organised

Teamwork

Case management

Education

Housing qualification

Equivalent experience

Tools

Microsoft Office

Case management systems

Job description

South Hams District Council is seeking a Renters’ Rights Officer to support the implementation of renters’ rights reforms. Based in Totnes, the role offers hybrid working with four days remote, a 12-month fixed-term contract and a competitive salary in the mid-£30k range.

The post involves investigations, inspections, and guidance for tenants and landlords to ensure safe, compliant housing. You will collaborate with Environmental Health and other teams to prevent homelessness and improve housing