Rentals & Events Associate

Abilities Centre; Whitby; On-site; GBP 13,000 - 14,000; Part time

Job summary

The Rentals and Events Associate at Abilities Centre in Whitby, ON, supports external rentals and events, ensuring smooth execution from start to finish. You will help with setup, guest greetings, and answering questions while upholding health and safety protocols.

Requirements include high school status or graduation, experience in customer service or events, and a focus on inclusivity and collaboration. Flexible availability, including evenings and weekends, is preferred.

Qualifications

• Currently in high school or a high school graduate.
• Experience in customer service, retail, hospitality, or events.

Responsibilities

• Review rentals and events per shift.
• Set up rooms and decorations for parties.
• Greet guests and answer questions.
• Enforce health and safety rules.
• Promote centre and rental spaces.

Skills

Customer service

Interpersonal skills

Communication skills

Team player

Punctual

Education

High school diploma

Job description

Rentals and Events Associate

Location: 1 Jim Flaherty St., Whitby, ON

Assignment: Hourly, Part-Time.

Pay Rate: $18.00 per hour. We also offer access to our superb sport, fitness, and recreational facilities.

Start Date: November 2026

Openings: 2

You Belong!

We exist to unlock potential through accessibility and to create a better, barrier-free life for all Canadians. We strive to achieve this by reimagining accessibility, redefining the way Canadians live, work, and play, and by co-designing innovative solutions that address the needs of our community. To be successful, our organization values being person-centred, genuine, flexible, innovative, and collaborative.

As an equal opportunity employer committed to diversity and inclusion, we welcome and encourage applications from all persons, including but not limited to persons with disabilities, racialized and Indigenous persons, persons of any gender identity and sexual orientation, and newcomers. We provide variations and accommodations at all stages of employment and are committed to improving our process to be more accessible and equitable.

We understand that no one will ever meet all the qualifications or feel completely confident in performing every duty listed, and that’s okay! We are committed to the ongoing learning and development of our employees and gladly provide on-the-job training and mentorship. Unless it says required (bolded for emphasis), please do not let any other qualification or duty discourage you from applying.

If you have any issues with the online application or have any questions about the job, please email [e-mail]. We look forward to learning more about you and how you may be the person we’re looking for through your application!

The Position:

Reporting to the Senior Coordinator, Fieldhouse and Rentals, the Rentals and Events Associate will be an ambassador for external rentals and events, monitoring rental activities, and ensuring events run smoothly from beginning to end.

What You’ll Do:

Rentals and Events

• You will review the expectations from the Senior Coordinator to develop knowledge of all rentals and events taking place during your shift
• You will assist rentals and events with set‑up as outlined in the documentation provided, this could include:
  • Tables and Chairs
  • Audio‑Visual Technology, such as speakers, microphones, and projector
  • Sports Equipment, such as volleyball/soccer/pickleball nets, or sweeping basketball courts
• You will support in the delivery of rentals and events, this could include:
  • Greeting guests and users to the facility
  • Answering questions and providing directions to those unfamiliar with the facility
  • Enforcing health and safety rules and protocols
  • Ensuring equipment is being used responsibility and put away accordingly
• When not directly supporting a rental or event, you will:
  • Conduct cleanliness checks and conduct cleaning as necessary
  • Ensure rentals and events equipment are where they should be and in good working order for future use
  • Be an ambassador of the Centre, promoting the opportunity to host events and rent space to general users

Birthday Parties

• You will set up the room as outlined in the documentation provided, this could include:
  • Tables and Chairs
  • Decorations like balloons and tablecloths
  • Food requirements like napkins, plates, cutlery, cups, etc.
• You will guide guests in an activity such as soccer, basketball, dodgeball, etc.
• You will support throughout the event as party host. This will include picking up the pizza in the atrium from the preferred vendor and bringing it up to the group
• You will answer questions and provide directions to those unfamiliar with the facility, and will uphold health and safety expectations

Customer Service

• You will cultivate an inclusive and welcoming environment resulting in an exceptional guest experience
• You will use problem‑solving skills and ability to pivot services, as needed
• You will establish rapport and maintain effective relationships with members, staff, volunteers, visitors, and community partners

What You Bring:

Education and Experience

• You are currently in high school or are a high school graduate.
• You have experience in customer service, retail, hospitality, or events.

Professional Skills

• You demonstrate strong interpersonal and communication skills.
• You are dedicated to customer service that exceeds expectations.
• You are a team player with a positive attitude whose interactions demonstrate accountability, authenticity, and collaboration.
• You are reliable, punctual, and able to work both independently and as part of a team.
• You demonstrate agility, critical thinking, decisiveness, and the ability to make in the moment decisions.
• You possess strong attention to detail and is comfortable working in a fast-paced environment.
• You are self‑motivated, and result‑oriented; you demonstrate initiative and contribution to a work environment that values and encourages innovation.

Administrative Requirements

• It is required that you have a current, clear vulnerable sector check (V.S.C)
• It is required that you have a current, valid First Aid and C.P.R C / A.E.D.

Availability

• It is required that you have flexible availability to work a variety of shifts, including evenings and weekends.