Rental Operations Agent

United Kingdom Avis Budget UK Limited; City of Westminster; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

33 days holiday

Discount account

EAP

Employee discounts

Monthly commission

Job summary

Avis Budget Group in London is seeking a Rental Operations Agent to own the full rental experience, from vehicle preparation to returns, while delivering outstanding face-to-face service and acting as a brand ambassador for our products and services.

You’ll work in a fast-paced environment with annualised hours, aiming to meet targets and drive sales. We offer 33 days holiday, employee discounts, and a comprehensive wellbeing program including EAP and discounts across Avis Budget Group brands.

Qualifications

• Customer service experience
• Excellent communication skills
• Team-player
• Friendly, positive, ‘can-do’ attitude
• Someone who enjoys flexible annualised hours and variety – no two days are the same
• A full valid driving licence with 12 months’ experience

Responsibilities

• Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
• Providing excellent face-to-face customer service.
• Being a brand ambassador – positively promoting our products and services.
• Working towards targets to increase productivity and sales.

Skills

Customer service

Communication

Teamwork

Positive attitude

Flexible work

Driving licence

Job description

Job Title: Rental Operations Agent. Salary: £27,342.00 plus commission. Hours: Full time, permanent, rotational shift pattern Monday – Sunday.

Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the role you’re looking for! You will work in a fast‑paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!

Key Responsibilities of a Rental Operations Agent:

• Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
• Providing excellent face‑to‑face customer service.
• Being a brand ambassador – positively promoting our products and services.
• Working towards targets to increase productivity and sales.

What we are looking for:

• Customer service experience
• Excellent communication skills
• Team‑player
• Friendly, positive, ‘can‑do’ attitude
• Someone who enjoys working flexibly as the role is annualised hours based and who likes taking on a variety of different tasks – no two days will be the same!
• A full valid driving licence with 12 months’ experience

Great rewards for great work:

Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.

We offer:

• 33 days holiday inclusive of bank holidays
• A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
• Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
• Employee discounts on car rental across Avis Budget Group (including Zipcar)
• Opportunity to earn monthly commission

Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car‑sharing network. Together our brands offer a range of options, from car and truck rental to on‑demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one‑way, daily, weekly and months‑long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Location:

London, City of United Kingdom

A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.