Rental Operations Agent

Avis Budget Group; Inverness; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

33 days holiday

Discount benefits

EAP Health Assured

Car rental discounts

Monthly commission

Job summary

Avis Budget Group in Inverness, United Kingdom, is recruiting a Rental Operations Agent to own the rental journey from prep to return. You will deliver outstanding face-to-face service while representing the brand and promoting our products.

Expect target-driven work with flexible annualised hours and a reliable, team-oriented attitude. Applicants should have a full valid driving licence with 12 months’ experience and enjoy working in a fast-paced, customer-facing environment.

Qualifications

• Genuine can-do attitude and positive approach.
• Reliable and motivated; sees daily tasks as opportunities to improve.
• Excellent communication skills with customers in person.
• Team-player who adapts to flexible hours and responsibilities.
• Full valid driving licence with 12 months’ experience.

Responsibilities

• Own the full rental experience from vehicle prep to return, ensuring smooth flow for customers.
• Provide excellent face-to-face customer service and act as a brand ambassador.
• Promote Avis Budget Group products and services to boost conversions.
• Work toward targets to increase productivity and sales.
• Clean and prepare vehicles to rental-ready condition and keep the lot organized.

Skills

Customer service

Communication skills

Team player

Flexible attitude

Driving licence

Job description

Job Title: Rental Operations Agent - Car Rental IndustrySalary: £26,545.00 yearly, plus uncapped commissions with the potential to increase your on-target earningsHours: Full time, permanent, rotational shift pattern Monday – SundayDo you bring a genuine can-do attitude to everything you do? Do you enjoy working with people, even when things get busy? If so, this is the role you're looking for! You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!Key Responsibilities of a Rental Operations Agent:Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.Providing excellent face-to-face customer service.Being a brand ambassador – positively promoting our products and services.Working towards targets to increase productivity and sales.Cleaning and preparing vehicles to ensure they are presented to customers in a safe, clean, and rental-ready condition.Ensuring that the rental car lot is organized and well-maintainedWhat we are looking for:A genuine can-do, positive attitude, above all elseSomeone reliable and motivated, who sees every day as a chance to improveExcellent communication skillsTeam-playerPrevious customer service experience is welcomedSomeone who enjoys working flexibly as the role is annualised hours based, and who's comfortable moving between hands-on tasks and customer-facing work – no two days will be the same!A full valid driving licence with 12 months’ experienceGreat rewards for great work:Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.We offer:33 days holiday inclusive of bank holidaysA discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much moreEmployee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeingEmployee discounts on car rental across Avis Budget GroupOpportunity to earn monthly commissionAvis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.Apply Now!#driventobethebestInvernessHighlandUnited Kingdom