Rental Operations Agent

Avis Budget Group; Fernhill; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

33 days holiday incl. bank holidays

Discount account with perks

Employee Assistance Programme (EAP)

Employee discounts on car rental

Opportunity to earn monthly commission

Job summary

Avis Budget Group in the United Kingdom is seeking a Rental Operations Agent who will own the full rental experience, from vehicle preparation to returns, and deliver outstanding face-to-face customer service. You will be a brand ambassador, promoting our products and services, working flexibly in annualised hours, with a full UK driving licence and at least 12 months' driving experience.

Join a team that values customers and recognizes great work.

Qualifications

• Customer service experience is required.
• Excellent communication skills and a friendly, can-do attitude.
• Full valid driving licence with at least 12 months' experience.
• Able to work flexibly as the role is annualised hours and involves varied tasks.

Responsibilities

• Own the full rental experience from vehicle preparation to returns.
• Provide excellent face-to-face customer service.
• Act as brand ambassador by promoting our products and services.
• Work towards targets to increase productivity and sales.

Skills

Customer service

Communication

Team player

Positive attitude

Flexible hours

Driving licence

12 months experience

Job description

Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person's needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the role you're looking for! You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do! Key Responsibilities of a Rental Operations Agent:

• Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
• Providing excellent face-to-face customer service.
• Being a brand ambassador - positively promoting our products and services.
• Working towards targets to increase productivity and sales.
• Customer service experience
• Excellent communication skills
• Team-player
• Friendly, positive, 'can-do' attitude
• Someone who enjoys working flexibly as the role is annualised hours based and who likes taking on a variety of different tasks - no two days will be the same!
• A full valid driving licence with 12 months' experience
• Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world's leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
• Great customer experiences begin with team members who feel valued and respected. That's why we are committed to looking after our people as much as our customers.

We offer:

• 33 days holiday inclusive of bank holidays
• A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
• Employee Assistance Programme (EAP) provided by Health Assured - 24/7 support for your mental health and wellbeing
• Employee discounts on car rental across Avis Budget Group (including Zipcar).
• Opportunity to earn monthly commission