Rental Manager - Birmingham

Crown Equipment Southeast Asia; Birmingham; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Company pension plan.

25 days holiday + bank holidays.

Excellent discount scheme.

Employee assistance programme.

Job summary

Crown Lift Trucks Ltd is seeking a Rental Manager to lead the Rental Department, ensuring safety, efficiency and customer satisfaction while delivering commercial value.

You will manage a team, oversee rental fleet administration, contracts, invoicing and liaison with Sales, Service and Parts to keep trucks available.

This role combines planning, budgeting and compliance with LOLER and PUWER in a hands-on, frontline environment.

Qualifications

• Strong administrative, organisational and customer skills.
• Good Microsoft Office skills with intermediate use of Excel (pivot tables and manipulation of large quantities of data), knowledge of Outlook.
• Excellent telephone manner to deal with customer queries and liaise with the sales team.
• Proven experience within transportation, rental and logistics is essential.
• Ability to build relationships and liaise effectively with customers internal (Region Service Managers, Sales, Service, Finance) and external.
• Knowledge of LOLER regulations.

Responsibilities

• Raise contracts and ensure signed before delivery and invoicing in a timely manner.
• Log and monitor all rental enquiries proactively.
• Manage customer queries related to invoicing and current/terminated agreements.
• Handle enquiries related to customers and sales leads with timely responses.
• Accurately select equipment and request workshop jobs to meet timescales.
• Manage regional transport for delivery and collection of equipment.
• Ensure timely inspection of returned equipment and follow up on damage estimates.
• Renew or terminate short-term contracts to enable further rentals and track asset status.
• Provide rolling 3-month rental forecasts and contribute to year-end stock audit.
• Agree rental rates with sales and direct to customers.

Skills

Administrative skills

Organisational ability

Customer service

Excel (Pivot tables)

Communication

Tools

SAP

BAAN

Job description

About Crown Lift Trucks Ltd

Crown is one of the world’s largest material handling companies with a reputation for award-winning product design, advanced engineering & technology, as well as superior after-sales service. For 80 years, Crown’s business philosophy has utilised vertically integrated processes to design, manufacture, and distribute forward-thinking, innovative solutions that improve customers’ productivity and operating efficiency. Crown produces a broad range of forklifts, batteries and chargers as well as automation solutions and fleet management technologies, and warehouse solutions products and design services.

Since its founding in 1945, the family-owned company has placed the customer at the heart of its business. This commitment is reflected in its brand promise: \"When every minute matters, customers can count on Crown to keep their businesses moving.\"

Job Description

Management and continuous improvement of the Rental Department, striving to ensure all activities are accomplished in the safest and most effective manner in order to deliver a high level of customer satisfaction and maximum commercial benefit to Crown and its customers.

As the Rental Manager you’ll be responsible for a team to ensure the administration of the short term rental fleet incorporating rental agreements, invoices and credit notes. Liaise with customer and sales team enquiries processing orders to maintain fleet status. Interacting with the Regional Service Manager to ensure trucks are prepared and available for transportation in conjunction with the Service and Parts department.

Responsibilities include (but are not limited to):

• Ensure that contracts are raised, obtain signed contracts before delivery of equipment and invoice in a timely manner.


• Log and proactively monitor all rental enquiries.


• Manage customer queries in relation to invoicing, current and terminated agreements.


• Handle enquiries that relate to customer and sales leads and aim to within 2 hours.


• Accurately select equipment and request workshop jobs to enable job completion within required timescales.


• Manage transport for the region ensuring transport notes for delivery and collection of equipment are raised in a timely and accurate manner.


• Ensure Inspection of returned equipment is done in a timely manner and estimates for damage are followed up and concluded efficiently.


• Termination of short-term/rolling contracts to be dealt with promptly for subsequent rentals and ensure asset management in terms of identification, location and status.


• Forecast details in regards to rentals on a rolling 3 month basis.


• Annual budget with strong involvement in end of year audit for stock.


• Agree rental rates in conjunction with sales and direct to the customer.


• Manage the maintenance of service records and structure of information to the insurance company.


• Ensure all rented assets meet the requirements of LOLER and PUWER.


• Oversee the general administration relating to the rental department, including new customer documentation, sales team information, assist on processes and procedures and weekly reporting of all work requirements, new, used and rental equipment.

Person Specification

Essential Skills

• Strong administrative, organisational and customer skills.


• Good Microsoft office skills with intermediate use of Excel (pivot tables and manipulation of large quantities of data), knowledge of Outlook.


• Excellent telephone manner to deal with customer queries and liaise with the sales team.


• Proven experience within transportation, rental and logistics is essential.


• Ability to build relationships and liaise effectively with customers internal (Region Service Managers, Sales, Service, Finance) and external.


• Knowledge of LOLER regulations.

Desirable Skills

• Experience of Baan or SAP would be beneficial.


• Engineering background and/or forklift truck knowledge beneficial.

Vacancy Details

Hours of Work

Monday to Thursday - 08:00am to 4:30pm (with 1 hour unpaid for lunch)

Friday - 08:00am to 4:00pm (with 1 hour unpaid for lunch)

Salary

Dependent on experience

Holidays

25 days holiday.

At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them.

From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.

In addition to financial remuneration and participation, we offer our employees various social benefits including but not limited to:

• Company pension plan.


• 25 days annual leave plus bank holidays.


• Excellent discount scheme with access to the best perks from some of the UK’s biggest brands.


• Employee assistance programme.