Rental Manager - Birmingham

Crown Gabelstapler GmbH & Co. KG - Deutschland; Birmingham; In loco; GBP 35.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company pension plan

25 days annual leave + bank holidays

Excellent discount scheme

Employee assistance programme

Descrizione del lavoro

Crown Lift Trucks Ltd in the United Kingdom is seeking a Rental Manager to lead the Rental Department, ensuring safety, efficiency and a high level of customer satisfaction across the short-term fleet.

You will oversee contracts, invoicing and credits; coordinate with Sales, Service and Parts; and ensure trucks are prepared, tracked and compliant with LOLER/PUWER standards.

Competenze

• Strong administrative, organisational and customer skills.
• Intermediate Excel skills including pivot tables and data manipulation.
• Excellent telephone manner to handle queries and liaise with the sales team.
• Proven experience within transportation, rental and logistics is essential.
• Ability to build relationships with internal and external stakeholders.
• Knowledge of LOLER regulations.

Mansioni

• Raise contracts and obtain signed agreements before delivery of equipment, then invoice promptly.
• Log and monitor all rental enquiries to maintain fleet status.
• Manage customer queries related to invoicing and rental agreements (current and terminated).
• Handle inquiries about customer and sales leads and respond within 2 hours.
• Select equipment accurately and request workshop jobs to meet timescales.
• Coordinate transport for the region and ensure transport notes are accurate.
• Ensure inspection of returned equipment is timely and damage estimates followed up.
• Terminate short-term/rolling contracts promptly for future rentals and manage asset location/status.

Conoscenze

Strong admin

Excel

Telephone manner

Transport & logistics

Stakeholder liaison

LOLER knowledge

Strumenti

Baan

SAP

Descrizione del lavoro

About Crown Lift Trucks Ltd

Crown is one of the world’s largest material handling companies with a reputation for award-winning product design, advanced engineering & technology, as well as superior after-sales service. For 80 years, Crown’s business philosophy has utilised vertically integrated processes to design, manufacture, and distribute forward-thinking, innovative solutions that improve customers’ productivity and operating efficiency. Crown produces a broad range of forklifts, batteries and chargers as well as automation solutions and fleet management technologies, and warehouse solutions products and design services.

About Crown Lift Trucks Ltd

Crown is one of the world’s largest material handling companies with a reputation for award-winning product design, advanced engineering & technology, as well as superior after-sales service. For 80 years, Crown’s business philosophy has utilised vertically integrated processes to design, manufacture, and distribute forward-thinking, innovative solutions that improve customers’ productivity and operating efficiency. Crown produces a broad range of forklifts, batteries and chargers as well as automation solutions and fleet management technologies, and warehouse solutions products and design services.

Since its founding in 1945, the family-owned company has placed the customer at the heart of its business. This commitment is reflected in its brand promise: "When every minute matters, customers can count on Crown to keep their businesses moving."

Job Description

Management and continuous improvement of the Rental Department, striving to ensure all activities are accomplished in the safest and most effective manner in order to deliver a high level of customer satisfaction and maximum commercial benefit to Crown and its customers.

As the Rental Manager you’ll be responsible for a team to ensure the administration of the short term rental fleet incorporating rental agreements, invoices and credit notes. Liaise with customer and sales team enquiries processing orders to maintain fleet status. Interacting with the Regional Service Manager to ensure trucks are prepared and available for transportation in conjunction with the Service and Parts department.

Responsibilities included (but are not limited to):

• Ensure that contracts are raised, obtain signed contracts before delivery of equipment and invoice in a timely manner.
• Log and proactively monitor all rental enquiries.
• Manage customer queries in relation to invoicing, current and terminated agreements.
• Handle enquiries that relate to customer and sales leads and aim to within 2 hours.
• Accurately select equipment and request workshop jobs to enable job completion within required timescales.
• Manage transport for the region ensuring transport notes for delivery and collection of equipment are raised in a timely and accurate manner.
• Ensure Inspection of returned equipment is done in a timely manner and estimates for damage are followed up and concluded efficiently.
• Termination of short-term/rolling contracts to be dealt with promptly for subsequent rentals and ensure asset management in terms of identification, location and status.
• Forecast details in regards to rentals on a rolling 3 month basis.
• Annual budget with strong involvement in end of year audit for stock.
• Agree rental rates in conjunction with sales and direct to the customer.
• Manage the maintenance of service records and structure of information to the insurance company.
• Ensure all rented assets meet the requirements of LOLER and PUWER.
• Oversee the general administration relating to the rental department, including new customer documentation, sales team information, assist on processes and procedures and weekly reporting of all work requirements, new, used and rental equipment.

Person Specification

Essential Skills:

• Strong administrative, organisational and customer skills.
• Good Microsoft office skills with intermediate use of Excel (pivot tables and manipulation of large quantities of data), knowledge of Outlook.
• Excellent telephone manner to deal with customer queries and liaise with the sales team.
• Proven experience within transportation, rental and logistics is essential.
• Ability to build relationships and liaise effectively with customers internal (Region Service Managers, Sales, Service, Finance) and external.
• Knowledge of LOLER regulations.

Desirable Skills:

• Experience of Baan or SAP would be beneficial.
• Engineering background and/or forklift truck knowledge beneficial.

Vacancy Details

Hours of Work:

Monday to Thursday – 08:00am to 4:30pm (with 1 hour unpaid for lunch)

Friday – 08:00am to 4:00pm (with 1 hour unpaid for lunch)

Salary: Dependent on experience

Holidays: 25 days holiday.

At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them.

From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.

In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to:

• Company pension plan.
• 25 days annual leave plus bank holidays.
• Excellent discount scheme with access to the best perks from some of the UK’s biggest brands.
• Employee assistance programme.