Rental Assistant

MV Commercial Ltd; Grantham; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

30 days holiday including bank holidays

Pension

Job summary

A commercial vehicle rental company in Grantham is seeking an entry-level Administrative role focused on contract management and customer service. The position requires strong organizational skills, effective communication, and a team-oriented approach. Training is provided for rental documentation and vehicle inspections, making this a great opportunity for those looking to start in the industry.

Qualifications

• Experience in customer service and ability to manage customer inquiries effectively.
• Knowledge of vehicle inspections and rental documentation procedures is ideal but training can be provided.
• Basic knowledge of commercial vehicles is beneficial, however training can be provided.

Responsibilities

• Aid in contract management and account setups.
• Manage on-hire fleet compliance including inspections and MOTs.
• Coordinate with on-site workshops and handle customer inquiries.

Skills

Customer service management

Organizational skills

Communication skills

Teamwork

Attention to detail

Tools

Rental management software

Job description

MV Commercial Ltd specialises in providing flexible term van, truck & trailer rental. With a focus on cost-effective solutions, we pride ourselves on offering a diverse range of light & heavy commercial truck products and vehicle specifications. Operating with a partnership approach to both customers and suppliers, we ensure maximum value for all rental and purchase requirements from short-term hire to contract hire. Our on-hire fleet at Grantham exceeds 200 vehicles and trailers, ranging from under 3.5 tonnes to 150 tonnes GVW, and is available across the UK through our various depots. We invest in the best people and products to provide exceptional customer service and vehicle reliability, evident from our awards, including Commercial Motor's Independent Dealer of the Year 2020 & 2021.

Role Description

• To aid in contract management, managing the process of account set ups from start to finish and assisting in winning new business
• To aid with on hire fleet compliance i.e. coordinate 6 weekly inspections, brake tests, tachographs, and MOT’s
• To aid and assist in yard checks and compliance
• To liaise and coordinate with our on-site MV & Fruehauf workshops
• Handle inbound phone calls for a mixture of hire/sales and maintenance enquiries
• The role involves working closely with the rental and sales team across other depots to ensure a seamless rental process and high customer satisfaction.

Qualifications

• Experience in customer service and ability to manage customer inquiries effectively
• Knowledge of vehicle inspections and rental documentation procedures is ideal but training can be provided
• Strong organizational skills and attention to detail
• Good communication and interpersonal skills
• Ability to work effectively in a team environment
• Basic knowledge of commercial vehicles is beneficial however training can be provided
• Proficiency in using rental management software and other relevant tools
• 30 days holiday per year, including bank holidays
• Pension

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Motor Vehicle Manufacturing