Rental Administrator

Radius; Melton Mowbray; On-site; GBP 18,000 - 24,000; Full time

Job summary

Radius is seeking a Rental Assistant to support the fleet hire function, operating as a Rental Desk Operative and delivering excellent customer service. The role assists the Supervisor in monitoring, moving, and maintaining the fleet while keeping systems accurate.

You will take on-hire and off-hire bookings, liaise with customers on rental enquiries, and work with sales to communicate vehicle availability. A full clean driving licence is essential.

Qualifications

• Ability to multi-task.
• Prioritise tasks effectively.
• Work to deadlines.
• Work collaboratively as part of a team.
• Full clean driving licence (essential).

Responsibilities

• Take on-hire bookings.
• Facilitate off-hire bookings.
• Build strong relationships with customers to deliver best-in-class service.
• Liaise with customers on ongoing rental fleet enquiries.
• Maintain accurate and up-to-date rental systems.
• Ensure customer billing is accurate and current.
• Work with sales to communicate vehicle availability consistently.
• Recommend customer service enhancements as part of continuous improvement.

Skills

Multi-tasking

Task prioritisation

Deadline driven

Team player

Customer service

Job description

Company Description

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

Job Description

The Rental Assistant is responsible for supporting the fleet hire function, operating as a Rental Desk Operative and providing excellent customer service. The role supports the Supervisor in ensuring the fleet is monitored, moved, and maintained appropriately while keeping systems updated and accurate.

Key Responsibilities

• Take on-hire bookings.
• Facilitate off-hire bookings.
• Build strong relationships with customers to deliver best-in-class service.
• Liaise with customers on ongoing rental fleet enquiries.
• Maintain accurate and up-to-date rental systems.
• Ensure customer billing is accurate and current.
• Work with sales to communicate vehicle availability consistently.
• Recommend customer service enhancements as part of continuous improvement.

Qualifications

Key Attributes

• Ability to multi-task
• Prioritise tasks effectively
• Work to deadlines
• Work collaboratively as part of a team
• Full clean driving licence (essential)

Experience Required

• Computer literate
• Strong communication skills
• Previous experience in transport or motor industry
• Flexible team player able to support during holidays/sickness
• Able to work under pressure

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We Also Offer

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer (UK)
• Women-focused gym & female health events
• Mental Health First Aiders
• Disability Confident Committed Employer (Level 1)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.