Rental Operations Agent

avisbudget; Nottingham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

33 days holiday

Employee discounts

Health Assured EAP

Car rental discounts

Monthly commissions

Job summary

Avis Budget Group in the United Kingdom is seeking a Rental Operations Agent to own the full rental experience—from vehicle preparation to returns—and to deliver outstanding face-to-face customer service in a fast-paced environment. You will promote products, work toward targets, and help keep the car lot organized and rental-ready.

A full valid driving licence with 12 months’ experience is required, and the role is based on annualised hours with flexible days.

Qualifications

• Experience in customer service is welcomed.
• Full valid driving licence with 12 months' experience.

Responsibilities

• Own the full rental experience from vehicle preparation, customer interactions to returns.
• Provide excellent face-to-face customer service.
• Act as a brand ambassador for Avis Budget Group.
• Work toward targets to increase productivity and sales.
• Clean and prepare vehicles to present them rental-ready.
• Keep the rental car lot organized and well-maintained.

Skills

Customer service

Communication skills

Team player

Flexible/adaptable

Tools

Driving licence

Job description

Job Title: Rental Operations Agent - Car Rental Industry

Salary: £26,545.00 yearly, plus uncapped commissions with the potential to increase your on-target earnings

Hours: Full time, permanent, rotational shift pattern Monday - Sunday

Do you bring a genuine can-do attitude to everything you do? Do you enjoy working with people, even when things get busy? If so, this is the role you're looking for! You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!

Key Responsibilities of a Rental Operations Agent:

• Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
• Providing excellent face-to-face customer service.
• Being a brand ambassador - positively promoting our products and services.
• Working towards targets to increase productivity and sales.
• Cleaning and preparing vehicles to ensure they are presented to customers in a safe, clean, and rental-ready condition.
• Ensuring that the rental car lot is organized and well-maintained

What we are looking for:

• A genuine can-do, positive attitude, above all else
• Someone reliable and motivated, who sees every day as a chance to improve
• Excellent communication skills
• Team-player
• Previous customer service experience is welcomed
• Someone who enjoys working flexibly as the role is annualised hours based, and who's comfortable moving between hands-on tasks and customer-facing work - no two days will be the same!
• A full valid driving licence with 12 months' experience

Great rewards for great work:

Great customer experiences begin with team members who feel valued and respected. That's why we are committed to looking after our people as much as our customers.

We offer:

• 33 days holiday inclusive of bank holidays
• A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
• Employee Assistance Programme (EAP) provided by Health Assured - 24/7 support for your mental health and wellbeing
• Employee discounts on car rental across Avis Budget Group
• Opportunity to earn monthly commission

Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world's leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Nottingham

Nottinghamshire

United Kingdom