Rental Operations Agent

Avis Budget Group; Diseworth; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

33 days holiday incl. bank holidays

Discount account with perks

Employee Assistance Programme (EAP)

Employee discounts on car rental

Monthly commission opportunity

Job summary

Avis Budget Group is hiring for a customer service role focused on the full rental experience. You will prep vehicles, interact with customers, and handle returns while promoting our products and services.

The environment is fast-paced, with a strong emphasis on unbeatable service and recognition of great work. Ideal candidates bring a genuine can-do attitude, reliability, excellent communication, and flexibility to move between hands-on tasks and customer-facing work.

Qualifications

• A genuine can-do attitude in all tasks.
• Reliable and motivated with daily improvement.
• Excellent communication skills.
• Team-player mindset and collaboration.
• Previous customer service experience welcomed.
• Flexible working as the role is annualised hours.
• Full valid driving licence with 12 months’ experience.

Responsibilities

• Owning the full rental experience from vehicle preparation to returns.
• Providing excellent face-to-face customer service.
• Being a brand ambassador for Avis Budget Group.
• Working towards targets to increase productivity and sales.
• Cleaning and preparing vehicles to rental-ready condition.
• Maintaining an organized and well-kept rental car lot.

Skills

Positive attitude

Reliability

Excellent communication

Team player

Customer service experience

Flexible hours

Full driving licence

Job description

Owning the full rental experience from vehicle preparation, interacting with customers to handling returns. Providing excellent face-to-face customer service. Being a brand ambassador - positively promoting our products and services. Working towards targets to increase productivity and sales. Cleaning and preparing vehicles to ensure they are presented to customers in a safe, clean, and rental-ready condition. Ensuring that the rental car lot is organized and well-maintained.

Do you bring a genuine can-do attitude to everything you do? Do you enjoy working with people, even when things get busy? If so, this is the role you're looking for! You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!

• A genuine can-do, positive attitude, above all else
• Someone reliable and motivated, who sees every day as a chance to improve
• Excellent communication skills
• Team-player
• Previous customer service experience is welcomed
• Someone who enjoys working flexibly as the role is annualised hours based, and who's comfortable moving between hands-on tasks and customer-facing work - no two days will be the same!
• A full valid driving licence with 12 months' experience

Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world's leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Great customer experiences begin with team members who feel valued and respected. That's why we are committed to looking after our people as much as our customers.

We offer:

• 33 days holiday inclusive of bank holidays
• A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
• Employee Assistance Programme (EAP) provided by Health Assured - 24/7 support for your mental health and wellbeing
• Employee discounts on car rental across Avis Budget Group (including Zipcar).
• Opportunity to earn monthly commission