Rent Support Officer Prevention

The Methodist Church in Britain; Northwich, Coalville; Ibrido; GBP 25.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual leave 24-29 days + bank holiday

12% employer pension contribution

Learning and development

Birthday day off

Employee assistance programme

Descrizione del lavoro

Weaver Vale Housing Trust is seeking an arrears officer to manage lower-level rent arrears across a defined patch. The role is field-based with a mix of office and home working and travel across the patch, requiring a full UK driving licence and access to a car.

You will work alongside High Level Rent Support Officers to reduce arrears and safeguard tenancies, contributing to the Trust’s income protection and customer support objectives in a fast-paced environment.

Competenze

• Five GCSEs at grade 4-9 (A*-C) including maths and English, or NVQ Level 2 in a related subject, or equivalent

Mansioni

• Manage lower-level rent arrears for current customers on a specific patch.
• Collaborate with High Level Rent Support Officers to reduce arrears and protect income.
• Help sustain tenancies for customers at risk of falling into arrears

Conoscenze

Negotiation

Customer service

Target driven

Communication

Formazione

GCSEs 4-9 incl Maths & English or NVQ2

Descrizione del lavoro

The post sits in the income team at Weaver Vale Housing Trust, a permanent role managing rent arrears for tenants on a set patch. The work is to deal with lower-level arrears, working alongside higher-level Rent Support Officers to reduce debt and help tenancies continue. The role is field-based and flexible, with a mix of office and home working and travel across the patch, so a full UK driving licence and access to a car are essential. A DBS check is also required.

What the job involves

• Manage lower-level rent arrears for current customers on a specific patch
• Work closely with the High Level Rent Support Officers to reduce arrears and protect the Trust's income
• Help sustain tenancies for customers at risk of falling into arrears

Qualifications

• Five GCSEs at grade 4-9 (A*-C) including maths and English, or NVQ Level 2 in a related subject, or equivalent

Experience

• Negotiating with members of the public to meet team and organisation targets
• Delivering excellent customer service adapted to different customers' needs
• Working to targets and deadlines and responding positively to performance feedback
• Working in a pressurised, fast-paced environment

Checks & eligibility

• Full current UK driving licence and access to a car
• DBS check
• Right to work in the UK
• Health questionnaire

Other

• Declaration of any current convictions under the Rehabilitation of Offenders Act 1974 with the application
• A private room to work from and a suitable internet connection for flexible working

What’s offered

• Annual leave of 24-29 days plus bank holidays, rising by a day a year over the first five years, pro rata for part-time
• Option to buy up to 5 extra days' annual leave each year
• 12% employer pension contribution with life assurance (minimum 2% employee contribution)
• Commitment to learning and development and transferable skills
• C.A.R.E hub discount and benefit platform
• Birthday day off during your birth month
• 24/7 Employee Assistance Programme with free counselling
• Free car park at the Gadbrook Park office