Income & Arrears Officer – Flexible Hours

Riverside-12e5e24d; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive pay and pension

25 days holidays + bank holidays

Flexible working options

Job summary

Riverside is seeking an Income and Administration Officer to manage rent and service charge accounts, support customers with payment responsibilities and actively minimise arrears. The role requires customer-facing experience, strong communication, and the ability to work flexibly within a team.

The post is permanent, based in Arlington, London, with a standard 37.5-hour week and Monday–Friday pattern. Riverside offers a competitive package and opportunities for professional development.

Qualifications

• Experience of working in a customer-facing environment.
• Excellent communication skills, with the ability to provide advice and support, and to empathise with customers.
• A team player who is flexible and has a resilient, can-do attitude.
• Confidence and consistency in making decisions to support effective rent arrears management.
• Competent literacy, numeracy, administration and IT systems skills, including ability to produce reports.

Responsibilities

• Manage rent and service charge accounts, supporting customers to meet payment responsibilities.
• Take proactive action to minimise arrears and ensure tenancy sustainment.
• Provide advice and guidance and co-produce plans as part of arrears management.
• Produce rent statements and maintain accurate income-related records.

Skills

Customer-facing environment

Communication skills

Team player

Decision making

Literacy and numeracy

Housing income management

Debt recovery

Job description

Riverside is seeking an Income and Administration Officer to manage rent and service charge accounts, support customers with payment responsibilities and actively minimise arrears. The role requires customer-facing experience, strong communication, and the ability to work flexibly within a team.

The post is permanent, based in Arlington, London, with a standard 37.5-hour week and Monday–Friday pattern. Riverside offers a competitive package and opportunities for professional development.