Rent Officer

Moat; Dartford; Hybrid; GBP 29,000 - 36,000; Full time

Job summary

Moat in Dartford is seeking a Rent Officer for Stock Acquisition to support rent accounting and customer service. The position is a 12-month fixed-term contract, 35 hours per week, Monday to Friday, with a salary £28,928 to £36,161 per annum, dependent on experience.

You will manage rent transactions, reconcile ledgers, and handle tenant information with accuracy while enabling agile working and providing IT equipment for home or office-based work.

Qualifications

• Good standard of education – Numeracy in particular.
• Basic knowledge of functions in Microsoft Excel and Word.
• Some understanding of financial database ledger systems.

Responsibilities

• Processing transactions to tenant accounts in a timely and accurate manner.
• Posting cash book rent items and reconcile postings in the housing management system.
• Updating tenant and property account information for movements and stock changes.
• Raising rent debits and reconciling postings to charges.
• Handling rent-related queries and providing cover to issue sales invoices.

Skills

Numeracy

Financial ledger systems

Tools

Microsoft Excel

Microsoft Word

Job description

Salary: £28,928- £36,161 per annum (salary offered dependent on experience)

Location: Head Office - Dartford

Closing Date: 08 November 2026

Related Positions

No other similar positions

Rent Officer

Role Title: Rent Officer - Stock Acquisition

Hours: 35 hours per week, Monday-Friday

Salary: £28,928- £36,161 per annum (salary offered dependent on experience)

Contract: 12 Month Fixed-Term Contract

Do you have a keen eye for detail and a passion for delivering excellent customer service? We're looking for someone to take ownership of our rent accounting processes, ensuring information is accurate, reliable, and current. You'll work closely with our customers and colleagues to resolve queries, maintain strong financial controls, and help provide an efficient and professional service.

We support agile working, so you'll be provided all IT equipment to work flexibly between your home, and our Dartford office.

For more information, please take a look at the job description: rent-officer.pdf

Your key tasks will include:

• Processing transactions to tenant accounts in a timely and accurate manner including the processing of automatic files. Maintain payment types and posting references in the housing management system.
• Posting cash book rent items and maintain appropriate records to allow timely reconciliation of the nominal ledger control accounts to postings in the housing management system.
• Processing changes to tenant and property account information to reflect tenant movements; new properties; disposal of properties (stair casings, Social Homebuy, Right to Buy/Acquire, stock disposal transactions) accurately and in a timely manner.
• Raising the rent debit and reconcile the posting to the expected charge.
• Posting dishonoured DD adjustments and send appropriate notification to Tenants / Income Recovery.
• Dealing with rent related enquiries as appropriate.
• Providing cover to produce sales invoices as required.
• Indexing items in the document management system in an accurate & timely manner.

You'll have:

• Good standard of education – Numeracy in particular
• Basic knowledge of functions in Microsoft Excel and Word
• Some understanding of financial database ledger systems.

Who are we?

We'rea housing association in England, with homes spreading across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. Our purpose is to "open doors to better lives for our customers". We thrive to be customer pioneers, providing a great customer experience.

We are also proud to announce that we have been awarded an accreditation for 'The Sunday Times Best Places to Work' 2025, based on our employee feedback.

Come and make a difference, grow your career, join a great team and take on new challenges.