Rent Collection Administrator

Foxtons Estate Agents; Worcester; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

Foxtons Estate Agents is seeking a Rent Collection Administrator to join their Worcester office. This role is crucial for managing landlord-client relations and ensuring timely rent payments. Successful candidates will receive extensive training and career development opportunities while working in a supportive and well-resourced environment that emphasizes organizational skills and effective communication.

Benefits

Meaningful career progression

Unrivalled training and upskilling opportunities

Wellbeing package including enhanced sick pay

Free confidential counselling helpline

One paid volunteer work day yearly

Enhanced parental policies

Pension scheme

Qualifications

• No previous experience in property industry required, training provided.
• Strong organizational skills and attention to detail essential.
• Prior experience in customer service desirable.

Responsibilities

• Contact tenants at regular intervals to obtain rent payment.
• Attend court proceedings to provide evidence in cases of rent arrears.
• Advise landlords of rent arrears and keep them informed.

Skills

Organizational skills

Attention to detail

Problem-solving

Communication

Job description

About The Role

One of the most valuable services Foxtons Property Management and Lettings Support department provides for our landlords is rent collection. This role negotiates challenging situations and protects our landlords’ income when they have not been paid.

Your role as a Rent Collection Administrator is paramount in the relationship Foxtons forges with our landlord clients. You provide the peace of mind that we’ll protect their income – the proof that we get it done for our clients. Our unrivalled training will give you all the tools you need to hone your skills and master the intricate legal landscape around rent arrears. If you have the ambition to become an expert and the drive to follow it through, you will be the professional to confidently deliver top-tier service when it matters most.

Core responsibilities of the role include:
•Contacting tenants at set, regular intervals by any and all means available (telephone, email, text) who have not paid their rent to determine the issue and obtain payment
•Ensure intervals are hit to make sure any court proceedings would be successful
•When required, attend court proceedings to provide evidence in cases pertaining to rent arrears
•Advise landlords of rent arrears and keep them informed until receipt of payment
•Provide landlords with clear explanations of procedures, timings, and available option

We offer:
•Meaningful career progression based on your performance, knowledge and attitude, not just your length of service
•Equity, Diversity and Inclusivity networks with Foxtons-funded social events

•Unrivalled training and upskilling opportunities throughout your career
•One paid work day a year to volunteer for a charity of your choice
•Wellbeing package including enhanced sick pay, free confidential counselling helpline, Mental Health First Aiders, access to a coaching platform
•Enhanced parental policies, including generous shared parental leave
•Pension scheme

This role is based in our Worcester office (WR4) towards the outskirts of the city with excellent transport links from numerous locations. Free onsite parking is provided. This role also includes one day per week working from home (once the initial induction period has passed).

About You

Our people have unparalleled expertise and the drive to make it happen – it's what sets Foxtons customer service apart. So, if you take pride in making sure everything runs smoothly, always on your game, always looking to make a difference, this is the career for you. You will need strong organisational skills, excellent attention to detail and the ability to problem-solve. You will be successful here if you can communicate well with a wide range of people over a variety of platforms.

No previous experience in the property industry is required; you will receive industry-leading training and ongoing development – it’s our speciality. Prior experience in a professional customer service environment is desirable but also not essential. What we’re really looking for is a special kind of mindset and a burning ambition to succeed at Foxtons. Turn up with that, and we promise to provide all you need to excel.

About The Company

As the UK’s number 1 lettings agency,* our customers choose us because we get it done. And we know it’s our people that make us so successful. We have discovered a winning formula for creating driven and ambitious professionals.This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals.

Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.

* TwentyCI data, 2023 v 2022 market share and market share growth of new instructions at a brand level

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