Field Collections Agent

Encore Capital Group; Birmingham; On-site; GBP 27,000 - 36,000; Full time

Job summary

Join a leading company as a Field Collections Agent in Birmingham, where you'll work outdoors and support customers in addressing their financial situations. With a competitive salary, uncapped bonuses, and excellent benefits, this role offers both flexibility and career progression opportunities.

Benefits

31 days holiday including bank holidays

Monthly uncapped bonuses

Employee Assistance Programme

Comprehensive five-week induction programme

Ongoing support and development

Qualifications

• Clear criminal record and no CCJs or IVAs in the last 6 years.
• Full driving license and own vehicle for business.
• Technology competent and comfortable working alone.

Responsibilities

• Visit customers at their home addresses to discuss outstanding arrears.
• Educating customers on potential consequences of non-payment.
• Using an iPad to update customer accounts with visit outcomes.

Skills

Customer Service

Communication

IT Literacy

Job description

Field Collections Agent

*No Warrant Work involved*

Annual earningstotal up to£35,765(inclusive of the car allowance)

Monthly Bonus

Do you have a full driving licence and access to a vehicle for work?

Would you love to work outdoors?

Do you want the flexibility to work the hours to suit you and your customers?

If the answer is yes, then we have an excellent opportunity for you!

Please note we can only accept applications from candidates who reside within the Birmingham areabut you can expect to travel up to 90mins radius from your home address.

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SALARY:

Basic starting salary from£27,965with potential to rise in role, plus£4,200 p.a.car allowance & fuel card (business use only).

Here atOrbitwe like to go above and beyond. Our monthly bonus structure is uncapped. As a guide Field Collections Agents earn bonuses of £200 - £400 per month which could take your annual earnings total up to£35,765(inclusive of the car allowance).

SHIFTS:

• Working patterns, to support your work-life balance.
• We have an operating window of
  • 8am – 8pm Monday to Friday
  • 9am - 1pm on Saturday.
• We work a 40-hour week. 10-hours of which must be worked during our prime operating window
  • Monday to Friday 4pm – 8pm
  • Saturday 9am – 1pm.

ROLE:

As aField Collections Agent at Orbit Credit Services you will need to be at ease speaking to our customers to discuss options that help them address their financial situation. You’ll be field based covering a region within a 90 minute radius of your home address.

In this rewarding role we’ll support you to use your expertise and commitment to customer service to helping our customers achieve financial health. Your role will involve you:

• Visiting our customers at their home address supporting them get back on track with their outstanding arrears
• Your work will be split between water accounts and our regulated work which will include reconnect visits
• Day to day you can expect to resolve customer’s accounts on a personal basis.
• Taking payments, setting up repayment plans or reconnecting them to our clients to help them achieve financial wellbeing
• Educating customers on the potential consequences of non-payment of their account
• We’ll supply you with an iPad so you can update customers’ accounts with visit outcomes, so you need to be IT literate and comfortable using the iPad

ADDED BENEFITS:

• 31 days holiday (including bank holidays and an annual shutdown over the December festive period)
• Excellent company benefits
• Employee Assistance Programme and Medicash plans
• Working patterns, to support your work-life balance
• To support you with this, our comprehensive five-week induction programme means you will spend time learning how to use our systems and deal with your customers effectively and professionally. We’ll make sure you’re fully prepared to speak to customers once you’ve hit the required quality structure
• Ongoing support and development from our in-house team

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MINIMUM REQUIREMENTS?

• A clear criminal record
• No CCJ’s or IVA’s within the last 6 years
• Own a car and six-points or less on licence
• Must have business insurance add-on for vehicle
• Technology competent and comfortable working alone

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Advisory note: At Orbit we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.

If you are wondering why you should work for us, here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.

• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proudto be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact [e-mail].