Renewals Manager

Endex; Greater London; Vor Ort; GBP 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health & Dental Insurance

Monthly Wellness Stipend

401K Matching

Zusammenfassung

Endex is seeking a Renewals Manager to own the commercial renewal process across a portfolio of customers. You will work with customer success and sales to connect the value delivered to a clear renewal decision.

You will manage renewal timing, build the value case, negotiate terms, and coordinate with stakeholders to reduce churn and keep retention forecasts accurate and grounded in customer evidence. This is a 5 days in-person role with in-office presence across several locations, including

Qualifikationen

• Renewal experience in subscription or SaaS environments.
• Attention to contract dates, terms, and inconsistencies.
• Ability to negotiate while protecting customer relationships.
• Strong cross-functional coordination to align internal and external stakeholders.
• Experience explaining gross retention, churn risk and on-time renewal execution.

Aufgaben

• Own renewal timing: maintain contract dates, notice windows, stakeholders and forward plan for each renewal.
• Build the value case: work with CSMs on usage and outcomes before renewal proposals.
• Negotiate renewals: manage proposals, commercial discussions and procurement follow-up.
• Manage retention risk: identify blockers, coordinate recovery plans and keep forecasts grounded in evidence.
• Improve predictability: maintain renewal forecasts and document reasons behind outcomes.

Kenntnisse

Renewal experience

Detail oriented

Commercial judgment

Strong coordinator

Retention discipline

Jobbeschreibung

Who We Are

Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. Today we're deployed across leading financial institutions and Fortune 500 companies, embedded in the tools and workflows they rely on. We operate at the frontier of agentic knowledge work, partnering closely with top AI research labs and backed by the OpenAI Startup Fund. We're on a mission to build the most capable digital coworker in the world.

About the Role

Location: New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles Commitment: 5 Days In-Person

We're looking for someone who makes renewals predictable by getting ahead of risks, stakeholders and contract details.

As a Renewals Manager at Endex, you'll own the commercial renewal process across a portfolio of customers. You'll work with customer success and sales to connect the value delivered to a clear, timely renewal decision.

Your Key Responsibilities

• Own Renewal Timing: Maintain contract dates, notice windows, stakeholders and a forward-looking plan for each renewal.

• Build the Value Case: Work with CSMs on usage, outcomes and risk before presenting a renewal proposal.

• Negotiate Renewals: Manage proposals, commercial discussions and procurement follow-through.

• Manage Retention Risk: Identify commercial blockers early, coordinate a recovery plan and keep retention forecasts grounded in customer evidence.

• Improve Predictability: Maintain renewal forecasts and document the reasons behind outcomes.

What We're Looking For

• Renewal Experience: You've managed subscription renewals or commercial account relationships.

• Detail-Oriented: You catch dates, terms and inconsistencies before they cause problems.

• Commercial Judgment: You negotiate directly while protecting the customer relationship.

• Strong Coordinator: You keep customers and internal owners aligned on next steps.

• Retention Discipline: You can manage a renewal book, negotiate terms and explain gross retention, churn risk and on-time execution.

Nice to Have

• Enterprise SaaS contract experience

• Experience with procurement teams

• Experience forecasting subscription renewals and working with customer health or usage data

Full-Time Benefits

• Health & Dental Insurance

• Monthly Wellness Stipend

• 401K Matching