Accountancy Software Support Advisor, Entry Level

IRIS Software Group

Slough

Hybrid

GBP 22,000 - 28,000

Full time

9 days ago

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Benefits offered by this job

Hybrid working

Structured onboarding

Full product training

Opportunities for career development

Supportive team

Wider company benefits package

Job summary

IRIS Software Group is hiring for a Customer Support role in Slough. You’ll help customers with IRIS Accountancy software, resolving queries and guiding users through effective solutions with clear communication.

You don’t need prior IRIS knowledge—the training is provided. The role combines office days at Heathrow Approach in Slough with some remote days, offering a supportive team and structured onboarding.

Qualifications

A degree in Finance, Accounting, Business or a related subject.
Experience working in a finance, tax or accountancy‑related role.
Current study towards an accounting qualification such as AAT.

Responsibilities

Respond to customer queries via phone, email and other support channels
Investigate and resolve software and process‑related questions
Explain solutions clearly and guide customers through the right steps
Escalate more complex issues to specialist teams when needed
Log and manage customer cases through to resolution
Share useful knowledge and help improve support information
Work towards service, quality and customer satisfaction targets
Represent IRIS with professionalism, patience and empathy

Skills

Clear communicator

Helpful & patient

Organised & accurate

Logical problem solving

MS Office proficient

Calm under pressure

Curious & eager to learn

Education

Finance, Accounting or Business degree

Experience in finance/accountancy

Currently studying accounting qualification (e.g., AAT)

Tools

Microsoft Office

Job description

About IRIS

IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.

About IRIS

We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.

At IRIS Software Group, we help thousands of accountants across the UK work smarter and more efficiently. From sole practitioners to large accountancy firms, our software supports important areas including accounts production, tax, compliance and practice management.

Our Accountancy Customer Services team plays a vital role in that. They’re the people customers turn to when they need help understanding our software, resolving an issue or getting back to work quickly.

We’re looking for friendly, motivated people with a foundation in finance, tax or accountancy to join the team supporting our IRIS Accountancy software.

What Will You Be Doing?

Our customers rely on IRIS software every day to complete important work accurately and on time.

When they have a question or something isn’t working as expected, you’ll be one of the first people they speak to.

You’ll listen to the issue, investigate what's happening, explain the solution clearly and help the customer get back on track. Your finance or accountancy knowledge will help you understand what they’re trying to achieve and communicate in a way that makes sense to them.

You’ll

Respond to customer queries via phone, email and other support channels
Investigate and resolve software and process‑related questions
Explain solutions clearly and guide customers through the right steps
Escalate more complex issues to specialist teams when needed
Log and manage customer cases through to resolution
Share useful knowledge and help improve support information
Work towards service, quality and customer satisfaction targets
Represent IRIS with professionalism, patience and empathy

You don’t need previous IRIS product knowledge – we’ll provide the training you need.

You’ll be based from our Heathrow Approach office in Slough for at least three days per week, with flexibility to work from home on the remaining days.

What Are We Looking For?

This could be a great opportunity if you’re early in your career, already understand some of the basics of finance or accountancy, and want to build that knowledge within a software and customer support environment.

You’ll Need One Of The Following

A degree in Finance, Accounting, Business or a related subject
Experience working in a finance, tax or accountancy‑related role
Current study towards an accounting qualification such as AAT

We’re Also Looking For Someone Who Is

A clear and confident communicator
Helpful, patient and comfortable speaking with customers
Organised and accurate
Able to approach problems logically
Comfortable using Microsoft Office and learning new systems
Calm when dealing with customer queries or problems
Curious and keen to develop their knowledge

Whether you’ve worked within a finance team, supported tax or accounts processes, or are building your knowledge through study, this is a great opportunity to combine your accounting understanding with software and customer support experience.

What Can IRIS Offer You?

Structured onboarding and full product training
Opportunities to build deeper knowledge across accountancy software and technology
Career development opportunities across support, technical and implementation roles
Hybrid working – at least 3 days per week in our Slough office
A supportive team where questions and continuous learning are encouraged
A wider company benefits package

For many people, Customer Support provides a strong foundation for building a longer‑term career within IRIS.

Why You’ll Love Working Here