Renewals Analyst

Veracode; Greater London; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Unlimited PTO

6% Pension contribution

Life insurance

Parental leave enhancements

Wellbeing programs

Team social events

Job summary

Veracode, a global leader in Application Risk Management, seeks a Renewals Analyst to safeguard customer relationships and renewals. You will manage renewals end-to-end, collaborate with Customer Success and Sales, identify renewal blockers early, and drive expansion opportunities while ensuring compliance and value realization across the Veracode platform.

You will liaise with finance and legal to review terms, document opportunities, and contribute to process improvements.

Qualifications

• 3+ years of experience in a related field or industry such as high tech, software, or a SaaS provider.
• Effective customer-facing communication skills.
• Proven success engaging directly with customers and building relationships.
• Ability to engage across Customer Success, Product Management and Sales.

Responsibilities

• Manage a portfolio of customer renewals end-to-end, ensuring on-time contract execution.
• Collaborate with Customer Success and Sales to support renewals, including expansion opportunities.
• Identify and manage client stakeholders and establish Veracode champions within accounts.
• Review contract terms with finance and legal to ensure compliance and smooth workflow.
• Identify opportunities to broaden Veracode usage and drive expansion with Sales.
• Collect and share customer feedback with Professional Services, Sales and R&D.
• Support renewal process improvement and automation initiatives.

Skills

Customer-facing communication

Customer relationship management

Cross-functional collaboration

SaaS/software industry experience

Job description

Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than Veracode!

Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.

Learn more at www.veracode.com, on the Veracode blog, and on LinkedIn and Twitter.

Renewals Analyst

As a Renewals Specialist, you will provide high standards of service to Veracode's customers. You will be responsible for identifying and strengthening relationships with key customer stakeholders, identifying and mitigating potential renewal roadblocks, and enhancing a smooth renewal experience for our customers by leading them through the renewal journey, negotiating terms and engaging resources across Veracode to enable the adoption and expansion of the Veracode product. You will also be liaising with internal teams to ensure maximum product usage and value recognition from their investment in the platform.

What you will be responsible for:

• Manage a portfolio of customer renewal end-to-end, identifying and mitigating roadblocks at an early stage, in order to ensure a successful, on-time, execution of the contract.
• Partner with colleagues in Customer Success and Sales teams to provide seamless support during renewals - especially in those renewal cycles that include expansion or add-on opportunity.
• Identify and manage client stakeholders and build and maintain relationships with key individuals to make sure we’re consistently aligned on requirements and have established Veracode champions within the account.
• Review and understand contract terms and conditions, work closely with the finance and legal departments to ensure contracts are compliant, and spearhead contract workflow within Veracode.
• Identify opportunities to broaden Customer's use of the Veracode platform, document such leads and engage Sales to collaborate on expanding Veracode’s presence within the account.
• Pro-actively collect, analyze and share customer feedback with colleagues in the professional services, sales, and R&D teams.
• Support the growth and further development and automation of renewal processes for the business.

Required Skills:

• 3+ years of experience in a related field or industry such as high tech, software, or a SaaS provider
• Effective customer-facing communication skills.
• Proven success and genuine enthusiasm working directly with customers.
• Proven ability to engage across corporate functions (Customer Success, Product Management and Sales).

What we offer you:

• Medical, Dental, and Vision Coverage to meet all your healthcare needs
• Unlimited paid time off and flexible work arrangements to support a healthy work-life balance
• Extensive development and training offerings to help you grow with us
• An annual contribution of 6% towards your pension
• Life assurance, personal accident, and long-term disability insurance
• Enhance parental leave initiatives as well as other family friendly benefits
• Annual fitness reimbursements and access to apps that support wellbeing
• Summer and end of year social events to bring the team together and celebrate our success