Renewals Manager, EMEA

Mixpanel; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Vision, and Dental care

Mental Wellness Benefit

Generous vacation policy & holidays

Enhanced Parental Leave

Volunteer Time Off

401(k) and Wellness Benefit

Job summary

Mixpanel is seeking a Renewal Manager for the EMEA region to own the renewal process for a high-volume book of business. You will collaborate with Customer Value Managers, Sales, and Finance to protect recurring revenue and ensure customers continue to realize value from Mixpanel.

You will leverage Salesforce, dashboards, and health scores, using AI tools to identify renewal risk, negotiate standard renewals, and escalate complex cases to senior teammates.

Qualifications

• Experience in renewals, customer success, account management, or sales, ideally managing a high-volume book of business.
• Ability to track many renewals at once and manage competing priorities without missing details.
• Proficient in Salesforce, spreadsheets, dashboards, and health scores, plus AI tools to analyze data, prioritize accounts, and build forecasts.

Responsibilities

• Manage renewal process for your assigned territory, tracking quote-to-close with accuracy and following up consistently across a high volume of accounts.
• Use Salesforce, dashboards, and health scores, along with AI tools to analyze account data, flag renewal risk early, prioritize where to focus, and keep your forecast accurate.
• Negotiate standard contract renewals using established pricing and packaging guidance, escalating complex or high-risk deals to a manager or senior teammate.
• Reach out to key stakeholders early in the renewal cycle to understand budget timing, approval processes, and potential blockers.
• Spot early risk signals and loop in Customer Success, Deal Desk, Legal, Finance, or Sales when a renewal needs cross-functional support.
• Present pricing and packaging options to customers based on templates and guidance from the broader Renewals team.
• Communicate Mixpanel's value clearly in writing and in conversation, escalating competitive pressure to senior teammates when needed.
• Contribute to the team's playbooks and automated workflows, including email cadences and segmentation, based on what you learn from your own renewals.
• Share what you're learning about customer objections and renewal patterns to help the team refine its approach.

Skills

Renewals experience

Account management

Sales experience

Salesforce

Claude

Data analysis

Forecasting

Negotiation

Written communication

Cross-functional collaboration

Prioritization

Tools

Salesforce

Excel / Spreadsheets

Claude

Job description

About Mixpanel

Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com .

About the Renewals Team

Mixpanel's Renewals team partners with customers across EMEA to help them turn product data into decisions that drive growth. Renewals sits at the heart of our revenue engine, making sure customers keep realizing value from Mixpanel and that we retain and grow our recurring revenue base in the region.

About the Role

As a Renewal Manager for EMEA, you'll own the renewal process for an assigned book of business, working closely with Customer Value Managers, Sales, and Finance to protect Mixpanel's recurring revenue. You'll handle most renewals independently, following established playbooks and pricing guidance, while escalating complex negotiations, competitive risk, or unusual contract structures to senior teammates. You'll lean on data, dashboards, and AI tools to stay ahead of risk across a high-volume territory, and you'll know when to move fast with a standard motion versus when an account needs a more personal touch. This is a strong opportunity to build deep commercial and renewals expertise while learning what drives retention across different customer segments.

Responsibilities

• Manage the renewal process for your assigned territory, tracking quote-to-close with accuracy and following up consistently across a high volume of accounts without letting details slip
• Use Salesforce, dashboards, and health scores, along with AI tools such as Claude, to analyze account data, flag renewal risk early, prioritize where to focus, and keep your forecast accurate
• Negotiate standard contract renewals using established pricing and packaging guidance, bringing in a manager or senior teammate for complex or high-risk deals
• Reach out to key stakeholders early in the renewal cycle to understand budget timing, approval processes, and potential blockers
• Spot early risk signals and loop in Customer Success, Deal Desk, Legal, Finance, or Sales when a renewal needs cross-functional support
• Present pricing and packaging options to customers based on templates and guidance from the broader Renewals team
• Communicate Mixpanel's value clearly in writing and in conversation, escalating competitive pressure to senior teammates when needed
• Contribute to the team's playbooks and automated workflows, including email cadences and segmentation, based on what you learn from your own renewals
• Share what you're learning about customer objections and renewal patterns to help the team refine its approach

We're Looking For Someone Who Has

• Experience in renewals, customer success, account management, or sales, ideally managing a high-volume book of business
• The organization to track many renewals at once, balancing competing priorities without things slipping
• Comfort using Salesforce, spreadsheets, dashboards, and health scores, plus AI tools like Claude, to analyze customer data, prioritize accounts, and build accurate forecasts
• An understanding of pricing and negotiation, and how to protect gross revenue retention (GRR) while spotting expansion opportunities
• A sense of ownership over their book of business, proactively surfacing risk and driving renewals to a clear outcome
• An interest in building repeatable playbooks and automated workflows that make the renewal motion more scalable
• Clear, direct written communication, especially over email and other digital channels
• A collaborative approach, building relationships across Sales, Customer Success, Deal Desk, Support, and Finance to keep the renewal experience seamless
• Comfort adapting to shifting priorities and a heavy workload in a fast-paced environment

Bonus Points For

• Experience using AI tools such as Claude, ChatGPT, or Gemini to improve efficiency, analyze data, and support decision-making
• Familiarity with Mixpanel itself — building cohorts, configuring alerts, creating dashboards, and using product usage data to spot renewal risk and opportunity
• Experience in product analytics, data tooling, or developer-facing SaaS
• Familiarity with Gong or similar conversation intelligence tools
• Additional European language skills

LI-Hybrid

Benefits and Perks

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

please note that benefits and perks for contract positions will vary

Culture Values

• Make Bold Bets: We choose courageous action over comfortable progress.
• Innovate with Insight: We tackle decisions …