Renewal Advisor

Office Angels; Gloucester; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Hybrid working

Immediate start

Training & development

Career progression

Job summary

Office Angels is recruiting a Renewal Adviser in Gloucester with hybrid working. The role focuses on managing existing client relationships, maximizing retention, and driving revenue through upsell opportunities.

The position offers a base salary of £27,277 per year plus uncapped commission, with ongoing training and clear career progression within a growing business. Immediate start and supportive team environment are highlighted.

Qualifications

• Sales and customer service experience.
• Excellent communication and customer-focused approach.
• Ability to manage renewals and upsell opportunities.
• Knowledge of regulatory and compliance requirements.
• Proactive in building strong client relationships.

Responsibilities

• Deliver against agreed sales and retention targets.
• Proactively manage renewals and retention opportunities.
• Assess clients' needs and provide appropriate insurance solutions.
• Build strong, long-lasting relationships with existing customers.
• Identify and maximise upselling and cross-selling opportunities.
• Ensure all customer interactions are compliant with industry regulations.
• Provide exceptional customer service throughout the customer journey.
• Take ownership of personal development and industry knowledge.
• Share best practices and contribute positively to team performance.

Skills

Sales experience

Customer service

Job description

Renewal Adviser

Location: Gloucester (Hybrid Working Available)

Salary: £27,277 per annum plus uncapped commission

Full Time | Permanent

Start Date: ASAP

Are you a motivated sales and customer service professional looking to join a growing business where your hard work is recognised and rewarded? We are currently recruiting for a Renewal Adviser to join a successful team based in Gloucester, offering a hybrid working model and excellent career development opportunities.

The Role

As a Renewal Adviser, you will be responsible for managing existing client relationships, maximising customer retention, and identifying opportunities to increase revenue through upselling and cross-selling. Using your excellent communication skills and customer-focused approach, you will provide tailored solutions that meet clients' needs while ensuring all regulatory and compliance requirements are met.

Key Responsibilities

• Deliver against agreed sales and retention targets.
• Proactively manage customer renewals and retention opportunities.
• Assess clients' needs and provide appropriate insurance solutions.
• Build strong, long-lasting relationships with existing customers.
• Identify and maximise upselling and cross-selling opportunities.
• Ensure all customer interactions are compliant with industry regulations.
• Provide exceptional customer service throughout the customer journey.
• Take ownership of personal development and industry knowledge.
• Share best practices and contribute positively to team performance.

What's on Offer?

• Salary of £27,277 per annum plus uncapped commission !!
• Hybrid working arrangement
• Immediate start available
• Ongoing training and development
• Career progression opportunities
• Supportive and collaborative team environment
• Established and growing business

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.

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