Renewables Administrator / Trainee Coordinator

Fords South West; Sidmouth; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Varied role

Training provided

Career progression

Salary based on experience

Job summary

Fords South West Ltd – Sidmouth, Devon is looking for an organized, enthusiastic and motivated individual to join our renewables team. This role focuses on administration and customer service to support heat pumps, solar PV and battery storage projects, with training provided to develop technical knowledge and progress toward a renewables coordinator role.

You’ll handle enquiries, schedule site surveys, assist with quotations, order materials, and maintain project records while liaising with

Qualifications

• Excellent organisational skills and attention to detail.
• Friendly, professional manner with customers.
• Confidence using computers, email and office software.
• Ability to follow up tasks and manage changing priorities.
• Willingness to ask questions and learn.
• Interest in renewable energy and developing within the business.

Responsibilities

• Handling customer enquiries and recording accurate information.
• Arranging customer appointments, site surveys and installation dates.
• Following up quotations and keeping customers updated throughout their projects.
• Helping prepare quotations using information provided by the technical team.
• Ordering equipment and materials and checking delivery schedules.
• Maintaining accurate customer records and project paperwork.
• Assisting with grant applications, certification, MCS documentation and customer handover records.
• Liaising with engineers, suppliers and customers to keep projects organised and on track.
• Providing general administrative support to the renewables team.

Skills

Administration

Customer service

Organisational skills

Communication

Tools

Quotation software

Design software

Job description

Start Your Career in Renewable Energy at Fords!

Fords South West is looking for an organised, enthusiastic and motivated individual to join our growing renewables team.

This is a fantastic opportunity for someone with good administration and customer service skills who is keen to learn, develop and build a career in the renewable energy sector.

Heat Pumps | Solar PV | Battery Storage

Fords South West Ltd – Sidmouth, Devon
Salary: Dependent on experience

You don't need to be an expert in heat pumps, solar PV or battery storage – we'll provide the support and training to help you develop your technical knowledge and progress towards a Renewables Coordinator role.

Working alongside our experienced Heating and Electrical Managers, you'll initially focus on the administration and organisation of our renewable energy projects, helping ensure everything runs smoothly from the initial customer enquiry through to installation and handover.

As your knowledge and confidence grow, you'll have the opportunity to take on more responsibility and become increasingly involved in the technical and coordination side of the business.

The Role – What You'll Be Doing

Initially, your focus will be on supporting the day-to-day running of our renewables department. Your responsibilities will include:

• Handling customer enquiries and recording accurate information.

• Arranging customer appointments, site surveys and installation dates.

• Following up quotations and keeping customers updated throughout their projects.

• Helping prepare quotations using information provided by the technical team.

• Ordering equipment and materials and checking delivery schedules.

• Maintaining accurate customer records and project paperwork.

• Assisting with grant applications, certification, MCS documentation and customer handover records.

• Liaising with engineers, suppliers and customers to keep projects organised and on track.

• Providing general administrative support to the renewables team.

Training & Development

As your knowledge and confidence grow, we will support you in learning more about heat pumps, solar panels and battery storage. This could include accompanying colleagues on surveys, learning to use design and quotation software, and gradually taking greater responsibility for coordinating projects.

About You – What We're Looking For

We're looking for someone who is reliable, organised and enjoys working with people. Most importantly, you'll have a positive attitude and a genuine willingness to learn.

Ideally, you'll have:

• Good organisational skills and attention to detail.

• A friendly, professional manner with customers.

• Confidence using computers, email and office software.

• The ability to follow up tasks and manage changing priorities.

• A willingness to ask questions and learn.

• An interest in renewable energy and a desire to develop within the business.

Previous experience in administration, customer service, scheduling or purchasing would be helpful. Experience in plumbing, heating, electrical or construction would be an advantage, but is not essential.

What We Offer

• A varied role within an established local business.

• Support and training from our experienced team.

• The opportunity to build technical knowledge and progress into renewables coordination.

• Salary dependent on experience.

Join Us at Fords

Renewable energy is an exciting and growing part of our business, and we're looking for someone who wants to grow with us.

No previous renewables experience is needed – just the right attitude and a willingness to learn!