Renewable Energy Service & Maintenance Coordinator

Pearson Whiffin Recruitment Ltd; Rochester; Sur place; GBP 26 000 - 28 000; Plein temps

Résumé du poste

Pearson Whiffin Recruitment Ltd are recruiting for a Service & Maintenance Advisor to join our busy Kent team. You will manage customer enquiries relating to servicing and maintenance, coordinate with engineers, log jobs accurately and ensure progression to completion.

This role suits someone with strong customer service or service coordination experience who can handle multiple tasks, communicate clearly by phone and email, and maintain precise records in a fast-paced environment.

Qualifications

• Previous experience within customer service, service coordination, administration, scheduling or a similar role.
• Excellent organisational and communication skills.
• Confident communicating with customers by telephone and email.
• Strong customer service skills with a professional and calm approach.
• Ability to manage multiple jobs, customers and priorities simultaneously.
• Strong attention to detail and accurate record keeping.
• Proactive approach with the ability to take ownership of tasks.
• Comfortable following jobs and actions through from initial enquiry to completion.

Responsabilités

• Act as main contact for customers requiring service, maintenance, fault-finding or remedial works
• Responding to customer enquiries by telephone and email in a professional and timely manner
• Establishing the nature of customer faults or requirements and determining the appropriate next steps
• Providing customers with clear updates throughout the service process
• Managing customer expectations regarding appointments, investigations, repairs and timescales
• Arranging customer appointments and coordinating site access requirements
• Logging and managing service and maintenance jobs accurately within internal systems
• Reviewing engineer reports and ensuring all follow-up actions are completed
• Coordinating engineer attendance and ensuring engineers have all relevant information before attending site
• Maintaining accurate records relating to warranty claims and manufacturer correspondence
• Submitting quotations and assisting with invoicing for completed works

Connaissances

Customer service

Service coordination

Administration

Multi-tasking

Outils

CRM systems

Job management systems

Engineer scheduling systems

Microsoft Office

Excel

Outlook

Customer databases

Quotation and invoicing systems

Description du poste

Pearson Whiffin Recruitment Ltd are recruiting for a Service & Maintenance Advisor to join our busy Kent team. You will manage customer enquiries relating to servicing and maintenance, coordinate with engineers, log jobs accurately and ensure progression to completion.

This role suits someone with strong customer service or service coordination experience who can handle multiple tasks, communicate clearly by phone and email, and maintain precise records in a fast-paced environment.