Removals Operations Manager

TipTopJob; Glasgow; On-site; GBP 24,000 - 40,000; Full time

Job summary

TipTopJob in Glasgow is seeking an Operations Manager to lead daily warehouse activities, optimise efficiency, and ensure best-in-class service. The role balances hands-on shop-floor leadership with strategic process improvements and cost control.

You will drive warehouse performance, coordinate schedules, and act as deputy to the Head of Relocation Services, while building a strong, compliant, and customer-focused team.

Qualifications

• Proven leadership in warehouse and operational management.
• Strong knowledge of warehouse processes, inventory, and scheduling.
• Analytical and data-driven with ability to improve efficiency and outcomes.
• Excellent communication and stakeholder management.
• Hands-on leadership from shop floor to senior stakeholder levels.

Responsibilities

• Lead daily warehouse and operational activity to ensure compliant, customer-focused delivery.
• Manage all warehouse functions including storage, inventory, and dispatch.
• Coordinate schedules, resources, and diary management to meet demand.
• Serve as primary operational contact for high-profile customers and maintain service levels.
• Embed a customer-first culture across operations and drive value in interactions with customers.
• Identify and implement innovative, efficient solutions to mitigate risk and reduce costs.
• Liaise with Sales, Customer Services, and Projects to align delivery with accounts and requirements.
• Monitor KPIs (utilisation, turnaround time, stock accuracy) and drive improvements.
• Lead initiatives to streamline processes, including digitisation and automation where appropriate.
• Support Head of Relocation Services in divisional initiatives and national optimisation.
• Drive cost control and efficient use of resources to maintain profitability without compromising quality.
• Lead, coach, and develop warehouse colleagues and manage recruitment and onboarding.

Skills

Leadership

Warehouse management

Data driven

Stakeholder management

Hands-on leadership

Communication

Counterbalance/Reach Truck licence

Job description

About The Role

The Operations Manager is responsible for leading the operational delivery, ensuring industry:leading service for customers while optimising efficiency, compliance, and colleague engagement.

Salary: Up to A GBP 40,000

Location: Glasgow

Start: ASAP

This role balances daily operational leadership with improvement initiatives, using data, technology, and process excellence to deliver measurable value to customers. With responsibility for shaping warehouse performance, local operational delivery, and acting as a deputy to the Head of Relocation Services, the role is both hands:on and strategically focused.

What Youll Do

• Lead daily warehouse and operational activity, ensuring seamless, compliant, and customer:focused delivery.
• Manage all warehouse functions including storage, inventory, and dispatch.
• Coordinate operational schedules, resources, and diary management to meet fluctuating customer demand.
• Act as the primary operational contact for high:profile customers, ensuring service levels meet or exceed expectations.
• Embed a customer:first culture across operations, ensuring every interaction adds value to the customer experience.
• Proactively identify and respond to client needs, providing innovative, efficient solutions that mitigate risk and reduce cost.
• Liaise with Sales, Customer Services and Projects teams to align operational delivery with customer requirements and strategic accounts.
• Monitor and analyse operational KPIs (e.g., utilisation, turnaround time, stock accuracy) to identify trends and drive improvements.
• Lead initiatives to streamline warehouse and operational processes, including digitisation and automation where appropriate.
• Support the Head of Relocation Services in implementing divisional initiatives, ensuring contributes to national optimisation.
• Drive strict cost control and efficient use of resources, ensuring profitability without compromising service quality.
• Lead, coach, and develop warehouse and operational colleagues, building capability and engagement across the team.
• Manage recruitment, onboarding, and retention to ensure operational resilience.
• Act as deputy and natural successor to the Head of Relocation Services, providing cover and leadership support as required.
• Build a strong team culture where accountability, collaboration, and recognition are prioritised.
• Ensure strict adherence to Health and Safety, environmental, and compliance requirements across all warehouse and operational activity.
• Maintain a safe and secure workplace, ensuring risks are minimised and incidents reported.

What You Need

• Proven leadership in warehouse and operational management, ideally within a relocation, logistics, or service:led business.
• Strong knowledge of warehouse processes, inventory management, and operational scheduling.
• Customer:focused leader with experience delivering high:quality service to major clients.
• Analytical and data:driven, able to use operational data to improve efficiency and customer outcomes.
• Hands:on leadership style, comfortable operating from shop floor to senior stakeholder level.
• Excellent communication and stakeholder management skills.
• Counterbalance/Reach Truck licence (preferred).

Keywords / Alternative Titles

• Removals Branch Manager
• Operations Manager
• Removals Operations Manager
• Branch Operations Lead
• Multi:Site Operations Manager