Remote Volunteer Training & Engagement Lead

Charity Finance Group; Greater London; Remote; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Two paid volunteering days

Wellbeing day

Employee assistance program

Online GP services

Learning and development opportunities

Job summary

Not For Profit People seeks a Volunteer Training and Engagement Manager to lead the Tuition and Coaching team. You will oversee volunteer onboarding, partner with managers to ensure robust processes, and act as operational support for the Head of Tuition and Coaching during busy periods.

The role focuses on coordinating recruitment, onboarding, reporting and communications, while maintaining strong cross-team collaboration to improve student outcomes and volunteer experience.

Qualifications

• Experience managing teams and line management.
• Proven stakeholder engagement skills.
• Background in administration or operations support.
• Confidence with CRM systems and data reporting.

Responsibilities

• Plan, delegate and monitor recruitment and onboarding activity for tutors and coaches.
• Oversee onboarding processes with coordinators and keep information up to date.
• Regularly report on recruitment and onboarding metrics.
• Monitor tuition activities and identify risks; support where needed.
• Lead termly communications for tutors/coaches and support partnerships.

Skills

Team management

Stakeholder engagement

Administration/operational support

CRM systems

Data reporting

Tools

CRM software

Job description

Not For Profit People seeks a Volunteer Training and Engagement Manager to lead the Tuition and Coaching team. You will oversee volunteer onboarding, partner with managers to ensure robust processes, and act as operational support for the Head of Tuition and Coaching during busy periods.

The role focuses on coordinating recruitment, onboarding, reporting and communications, while maintaining strong cross-team collaboration to improve student outcomes and volunteer experience.