Remote (UK) Technical Account Manager

Hopecompass; London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading digital solutions provider in London seeks a proactive Technical Account Manager to enhance client relationships and drive revenue growth in the digital publishing sector. This remote role involves managing client onboarding, troubleshooting technical issues, and collaborating with cross-functional teams. Ideal candidates will have 2-3 years of relevant experience and strong industry knowledge in digital publishing.

Benefits

Competitive Salary based on experience

Stock Options

35 days vacation

Tech Covered

Global Team Meet-Ups

Qualifications

• 2-3 years experience in technical account management or sales.
• Strong understanding of digital publishing and online advertising.
• Proficient in data analysis and problem-solving.

Responsibilities

• Serve as the primary contact for onboarding new clients.
• Proactively identify growth opportunities across clients.
• Collaborate with teams to resolve client issues.

Skills

Strong communication

Interpersonal skills

Problem-solving

Data analysis

Tools

Google Ad Manager

Header bidding solutions

Analytics platforms

Job description

PubX is a leading provider of innovative digital solutions for publishers, dedicated to helping them optimize revenue streams and audience engagement. We are passionate about empowering digital publishers to succeed in an ever-evolving media landscape.

Position Summary:

PubX is seeking a dynamic and results-driven Technical Account Manager with 2+ years of experience within a TAM role to join our growing team. In this role, you will be responsible for managing and expanding relationships with our digital publishing partners, ensuring they achieve their commercial goals. You will work closely with publishers to understand their business needs, providing a first point of call for QA, resolutions, and revenue growth.

Reports To: Lead, Technical Account Management

Location: Fully Remote, accessible to London

Seniority: Junior/ Mid

Package: Competitive Salary (based on experience and impact); Stock Options; Tech Covered; 35 days vacation; Global Team Meet-Ups

Key Responsibilities:

• Account Onboarding:
• Serve as the primary point of contact for a portfolio of new clients.
• Owning the onboarding process of new clients which includes configuring page and GAM setup
• Ensuring client support, satisfaction and positive performance

• Business Development:
• Developing a strong understanding of the Pubx Tech
• Proactively identifying opportunities of growth across a vast portfolio of newly onboarded and existing clients
• Collaborating with the Engineering, Commercial, and Data Science teams to drive performance and success across your portfolio
• Proactively suggesting improvements that will drive value for our customers

• Technical Troubleshooting:
• Identifying issues in the implementation of publishers
• Work collaboratively with other teams to resolve issues
• Taking proactive steps to drive performance across clients

• Team wide initiative:
• Help define ways to improve efficiency within the team
• Leadings projects within the TAM team to identify growth opportunities

Qualifications:

• Experience:
• 2-3 years of experience in technical account management, sales within the digital publishing or digital advertising industry.
• Industry Knowledge:
• Strong understanding of digital publishing, online advertising, and programmatic revenue models.
• Deep experience with industry tools and platforms such as Google Ad Manager, header bidding solutions (preferably Prebid) , and analytics platforms (on the SSP or Publisher side preferably).
• Strong Project Management skills
• Skills:
• Strong communication and interpersonal skills, with the ability to build and maintain client relationships.
• Excellent problem-solving skills and the ability to think strategically.
• Proficient in data analysis and and on-page troubleshooting
• Self-motivated with a proactive approach to account management.
• Ability to work independently as well as part of a collaborative team
• Ability to use developer/ bespoke tools to identify issues on publisher sites

Tagged as: Google Ad Manager, preferably Prebid, Project Management