Remote Travel Reservations & Customer Experience Agent

Travel Trade Recruitment; United Kingdom; Remote; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Remote role

Commission on salary

Travel perks

Job summary

Travel Trade Recruitment is seeking an experienced Customer Experience Executive for a homebased role within the travel industry. You will promptly handle customer interactions across the lifecycle and maximise conversions with a strong service focus.

Key duties include answering calls, handling enquiries via multiple channels, processing bookings and amendments, upselling, arranging ancillaries, and keeping clients updated with documentation. Remote working and travel perks are available.

Qualifications

• Experienced in a customer facing role in a busy environment.
• Experienced in travel.
• Experience working from home (desirable).

Responsibilities

• To ensure all incoming calls are answered promptly and dealt with to the best of ability.
• Respond to and follow up any sales or customer care enquiries received by post, email, telephone, webchat or any other channel.
• To accurately complete bookings and amendments following instructions and using correct codes, prices and taking care to update new client database.
• Maximise upsale opportunities by ensuring that clients are offered all upgrades and extras on every booking.
• Assisting clients with all further customer care activities including collecting payments, booking ancillaries with airlines, informing clients of changes to their holiday, processing brochure order requests and general queries from the clients.
• Attend any relevant training/educational visits provided by the company to develop knowledge and skills.
• Ensure clients are sent any relevant holiday documentation upon booking and explaining online check in and Manage my Booking.
• To ensure all email enquiries, web chat, social media interactions, text message and whatsapp enquiries are answered promptly and dealt with to the best of ability.
• Any other duties deemed necessary by either your Supervisor, Manager or Director.

Skills

Customer centric attitude

Professional communication

Ability to work under pressure

Conflict resolution

Job description

Travel Trade Recruitment is seeking an experienced Customer Experience Executive for a homebased role within the travel industry. You will promptly handle customer interactions across the lifecycle and maximise conversions with a strong service focus.

Key duties include answering calls, handling enquiries via multiple channels, processing bookings and amendments, upselling, arranging ancillaries, and keeping clients updated with documentation. Remote working and travel perks are available.