Remote Travel Customer Service Advisor

Yates Travel; Greater London; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Remote work

Beginner friendly

Travel discounts

Job summary

Yates Travel in the United Kingdom is seeking a starter-level Travel Support Specialist. You will connect with clients via phone, email, and chat to help them explore and book cruises, resorts, flights, and vacation packages.

No prior experience is required; you will learn on the job with a focus on enthusiasm, curiosity, and growth. Enjoy fully remote work from home or anywhere with internet access while supporting travelers with memorable experiences.

Qualifications

• A positive, energetic, people first attitude.
• Strong communication skills with a warm, professional tone.
• Basic computer skills and comfort learning new tools.
• Good organization and attention to detail.
• A genuine interest in travel and helping others.
• No previous experience required.

Responsibilities

• Deliver friendly, consistent customer support through phone, email, and messaging
• Guide clients as they explore and book travel options including cruises, resorts, flights, and vacation packages
• Walk travelers through itineraries, payments, and essential travel documents
• Research destinations, deals, and travel options tailored to each client's needs
• Assist with simple booking or account related questions
• Keep communication clear and steady throughout the planning process
• Use travel platforms, booking tools, and customer service best practices

Skills

People skills

Strong communication

Basic computer skills

Organizational skills

Interest in travel

No experience required

Job description

High Energy People Focused Travel Inspired

This starter level position is ideal for someone who enjoys connecting with others, loves talking about destinations and memorable experiences, and wants the freedom to work from home—or anywhere with a reliable internet connection. You don't need prior experience. What matters most is enthusiasm, curiosity, and a willingness to grow.

Key Responsibilities

• Deliver friendly, consistent customer support through phone, email, and messaging
• Guide clients as they explore and book travel options including cruises, resorts, flights, and vacation packages
• Walk travelers through itineraries, payments, and essential travel documents
• Research destinations, deals, and travel options tailored to each client's needs
• Assist with simple booking or account related questions
• Keep communication clear and steady throughout the planning process
• Use travel platforms, booking tools, and customer service best practices

Why You'll Love This Role

• Daily conversations centered around travel, destinations, and exciting adventures
• Work remotely—from home, a café, or even while traveling
• Every client brings a new story and a new trip to design
• Become the trusted person who helps others plan unforgettable vacations
• Join a supportive, upbeat, travel loving team that encourages your growth

What You Bring

• A positive, energetic, people first attitude
• Strong communication skills with a warm, professional tone
• Basic computer skills and comfort learning new tools
• Good organization and attention to detail
• A genuine interest in travel and helping others
• No previous experience required

Perks & Benefits

• Fully remote with flexible scheduling
• Great for beginners
• Access to travel discounts, perks, and industry opportunities
• Competitive commission structure
• 1099 opportunity