Remote Trainee Protection Adviser

London & Country Mortgages; London; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading UK mortgage and protection broker is hiring Trainee Protection Advisers for remote working. This role offers a base salary of £25,000 with bonuses, professional development, and comprehensive training. Join a supportive environment focused on growth and customer care, with opportunities for career advancement and a strong commitment to diversity.

Benefits

In-depth remote induction programme

Opportunities for R05 qualification

Participation in an incentive scheme

Comprehensive employee benefits

Biannual social events

Qualifications

• Background in sales and customer service.
• Genuine interest in finance and motivation for outcomes.
• Skills developed in a similar finance role.

Responsibilities

• Listen to customer concerns and advise on insurance options.
• Ensure regulatory compliance and deliver outstanding service.
• Exceed performance targets through attention to detail.

Skills

Sales skills

Customer service

Empathy

Organizational skills

Education

R05 qualification

Job description

Trainee Protection Adviser - Remote Working

£25,000 with great opportunity to earn bonus

Fun, rewarding and with the opportunity to develop and grow your career. That's life with L&C Mortgages, the UK's leading fee-free mortgage and protection broker with over 160 awards to its name.

Join us and you'll be part of a business that takes your progress seriously and wants you to enjoy being part of the L&C family. From The Extra Mile colleague nominations recognising those who go above and beyond, your birthday off and our fabulous Perkbox membership, this is a place that really gives back on the effort you put in.

We're expanding our Newcastle office and again taking on new Trainee Protection Advisers. With a start date of the 14th July 2025, we'll coach and teach everything you need to know to flourish within the industry, supporting your growth and development whilst protecting our customers. If you're a keen sales savant and think you'd like to jump-start a career in financial services, we're on an exciting journey with no signs of slowing down, so there's never been a better time to join us. Get in touch today!

The role

Uncertain times call for certain measures, and for L&C customers, they come in the form of protecting the things that matter most: their homes, families, and lifestyles. Being a Protection Adviser during this ongoing period of uncertainty is not only about offering L&C customers reassurance, but also about having a role that offers you a steady career path with clear progression.

When talking to our customers, you'll use your emphatic ear to really listen to their concerns so that you can deliver and pursue the right kind of insurance. Often a customer might not know exactly what they need, so you'll be advising them on options such as Critical Illness Insurance, Income Protection, and Life Insurance, documenting your findings and recommendations throughout the process.

It's also important that you deliver a perfect balance of outstanding customer care, regulatory adherence, and impressive workload efficiency to exceed your performance targets and KPIs. This will be achieved through eagle-eyed attention to detail, a warm and friendly approach that builds rapport and trust, and really understanding each customer's needs.

FCA Certification Regime & Conduct Rules

As L&C is regulated by the Financial Conduct Authority (FCA), compliance is an important part of this role. You need to ensure you deliver advice within strictly defined regulatory rules and guidance, as well as adhering to the internal quality standards L&C has put in place.

We are classified as an Enhanced Firm under the FCA's Senior Managers and Certification Regime (SM&CR). This role will officially fall into the Conduct element of the regime, meaning you'll be personally subject to the five FCA Conduct Rules if successful in your application. Don't worry if you're not familiar with these; training will be provided.

Since this is a customer-facing advice role, L&C has decided to treat all Advisers (Mortgage & Protection) equally, verifying your integrity, competence, and financial soundness as we do with our Mortgage Advisers.

About You

Your background in sales and customer service has already helped hone your listening skills and develop empathy that customers can really sense when they talk to you. Now you're looking to push your career to the next level, focusing on personal and professional development.

You will have developed these skills in a similar role within finance or another sector. You should have a genuine interest in money matters, motivation to deliver the best outcomes, and organizational skills to maximize bonus opportunities. You are a confident team player eager to develop and progress in the industry by doing your best for every customer. Representing the values of L&C, you'll be well-equipped to succeed here.

Why join L&C?

We care about our customers, but our employees are what make the magic happen. We're committed to creating an environment of respect and equity. Our high-quality training enables you to deliver excellent service, and there are ample opportunities to grow and advance your career.

What you can expect

• Enroll in an in-depth remote induction programme with a proven success record
• Opportunities to gain an R05 qualification, becoming a certified expert upon passing the exam
• Participation in an incentive scheme that values effort and customer satisfaction
• Access to comprehensive employee benefits and support schemes
• Celebrations at biannual Winter and Summer socials, along with other events throughout the year
• ...and much more!

At London & Country Mortgages, we are committed to diversity and inclusion, actively creating an environment where individuals from all backgrounds feel welcome and valued. Our commitment is fundamental to our culture, driving us to continually improve our practices to ensure equal opportunities for all candidates.