Remote Trainee Protection Adviser

London & Country Mortgages; Birmingham; Remote; GBP 25,000 - 30,000; Full time

Job summary

Join London & Country Mortgages as a Trainee Protection Adviser and embark on a rewarding career in financial services. This role offers remote working opportunities and comprehensive training, enabling you to support customers with their protection needs while developing your skills in a dynamic environment.

Benefits

Comprehensive employee benefits

Incentive scheme

Biannual social events

R05 qualification training

Remote induction program

Qualifications

• Experience in sales and customer service.
• Genuine interest in financial matters.
• Motivated to deliver the best outcomes.

Responsibilities

• Advise customers on insurance options.
• Ensure compliance with FCA regulations.
• Deliver outstanding customer care and exceed performance targets.

Skills

Sales

Customer Service

Empathy

Listening Skills

Organizational Skills

Team Player

Education

R05 Qualification

Job description

Trainee Protection Adviser - Remote Working

£25,000 with great opportunity to earn bonus

Fun, rewarding and with the opportunity to develop and grow your career. That's life with L&C Mortgages, the UK's leading fee-free mortgage and protection broker with over 160 awards to its name.

Join us and you'll be part of a business that takes your progress seriously and wants you to enjoy being part of the L&C family. From The Extra Mile colleague nominations recognising those who go above and beyond, your birthday off and our fabulous Perkbox membership, this is a place that really gives back on the effort you put in.

We're expanding our Newcastle office and again taking on new Trainee Protection Advisers. With a start date of the 14th July 2025, we'll coach and teach everything you need to know to flourish within the industry, supporting your growth and development whilst protecting our customers. If you're a keen sales savant and think you'd like to jump-start a career in financial services, we're on an exciting journey with no signs of slowing down, so there's never been a better time to join us. Get in touch today!

The role

Uncertain times call for certain measures, and for L&C customers, they come in the form of protecting the things that matter most: their homes, families, and lifestyles. Being a Protection Adviser during this ongoing period of uncertainty is not only about offering L&C customers reassurance, but also about having a role that offers a steady career path with clear progression.

When talking to our customers, you'll use your emphatic ear to really listen to their concerns so you can deliver and pursue the right kind of insurance. Often a customer might not know exactly what they need, so you'll be advising them on options such as Critical Illness Insurance, Income Protection, and Life Insurance, documenting your findings and recommendations throughout the process.

It's also important that you deliver outstanding customer care, regulatory adherence, and impressive workload efficiency to exceed your performance targets and KPIs. This will be achieved through eagle-eyed attention to detail, a warm and friendly approach that builds rapport and trust, and really understanding each customer's needs.

FCA Certification Regime & Conduct Rules

As L&C is regulated by the Financial Conduct Authority (FCA), compliance is an important part of this role. You need to ensure you deliver advice within strictly defined regulatory rules and guidance, as well as adhering to the internal quality standards L&C has put in place.

We are classified as an Enhanced Firm under the FCA's Senior Managers and Certification Regime (SM&CR). This role will officially fall into the Conduct element of the regime, meaning you'll be personally subject to the five FCA Conduct Rules if successful in your application. Training will be provided if you're successful.

Since this is a customer-facing advice role, L&C treats all Advisers (Mortgage & Protection) similarly, verifying your integrity, competence, and financial soundness to ensure high standards.

About You

Your background in sales and customer service has already helped hone your listening skills and develop empathy that customers can sense, reassuring them during important conversations. You're now looking to push your career to the next level, focusing on personal and professional development.

You will have developed these skills in a similar role within finance or another sector. A genuine interest in money matters, motivation to deliver the best outcomes, and organizational skills to maximize bonus opportunities are essential. You should be a confident team player eager to develop and progress within the industry, representing the values of L&C.

Why join L&C?

We care about our customers, but our employees are what make the magic happen. We prioritize respect and equity, providing high-quality training to ensure you can deliver excellent service. There are ample opportunities to flourish and progress in your role.

Joining L&C Means Having The Chance To

• Enroll in an in-depth, successful remote induction program
• Gain an R05 qualification, becoming a certified expert
• Participate in an incentive scheme that reflects your efforts
• Access comprehensive employee benefits and support schemes
• Join biannual Winter and Summer socials and other events
• ...and much more!

At London & Country Mortgages, we are committed to fostering a diverse and inclusive recruitment process. We believe in the strength of varied perspectives and actively create an environment where all individuals feel welcome and valued. Our commitment to diversity and inclusion is integral to our culture, driving us to continually improve our practices so every candidate has an equal opportunity to contribute and thrive.