Remote Trainee Protection Adviser

London & Country Mortgages; Cardiff; Remote; GBP 25,000 - 30,000; Full time

Job summary

London & Country Mortgages seeks a passionate Trainee Protection Adviser to join their team in a remote working environment. This role offers a base salary of £25,000, with training provided to help you excel in providing life insurance and financial advice. Join a supportive and rewarding environment committed to your growth and the well-being of clients.

Benefits

Remote induction programme

R05 qualification opportunity

Customer-centric incentive scheme

Employee benefits and support schemes

Biannual social events

Qualifications

• Background in sales and customer service.
• Strong interest in finance.
• Motivated to achieve excellent outcomes.

Responsibilities

• Listen empathetically to customers' concerns.
• Recommend suitable insurance options.
• Deliver outstanding customer care and adhere to regulations.

Skills

Sales

Customer Service

Empathy

Listening Skills

Organizational Skills

Education

R05 qualification

Job description

Trainee Protection Adviser - Remote Working

£25,000 with great opportunity to earn bonus

Fun, rewarding, and with the opportunity to develop and grow your career. That's life with L&C Mortgages, the UK's leading fee-free mortgage and protection broker with over 160 awards to its name.

Join us and you'll be part of a business that takes your progress seriously and wants you to enjoy being part of the L&C family. From The Extra Mile colleague nominations recognizing those who go above and beyond, your birthday off, and our fabulous Perkbox membership, this is a place that really gives back for the effort you put in.

We're expanding our Newcastle office and again taking on new Trainee Protection Advisers. With a start date of 14th July 2025, we'll coach and teach everything you need to know to flourish within the industry, supporting your growth and development whilst protecting our customers. If you're a keen sales savant and think you'd like to jump-start a career in financial services, we're on an exciting journey with no signs of slowing down, so there's never been a better time to join us. Get in touch today!

The role

Uncertain times call for certain measures, and for L&C customers, they come in the form of protecting what matters most: their homes, families, and lifestyles. Being a Protection Adviser during this period is not only about offering reassurance but also about having a role that offers a steady career path with clear progression.

In this role, you'll listen empathetically to customers' concerns to recommend suitable insurance options such as Critical Illness Insurance, Income Protection, and Life Insurance. You'll document your findings and recommendations throughout the process.

Delivering outstanding customer care, regulatory adherence, and workload efficiency to exceed performance targets and KPIs is crucial. This will be achieved through attention to detail, a warm and friendly approach that builds rapport and trust, and understanding each customer's needs.

FCA Certification Regime & Conduct Rules

As L&C is regulated by the FCA, compliance is vital. You must deliver advice within strict regulatory rules and guidance, adhering to internal quality standards. This role falls under the FCA's Conduct element of the SM&CR regime, meaning you'll be personally subject to the five FCA Conduct Rules if successful. Training will be provided.

Since this is a customer-facing advice role, all Advisers (Mortgage & Protection) are treated equally to verify integrity, competence, and financial soundness.

About You

Your background in sales and customer service has honed your listening skills and empathy, reassuring customers during important conversations. You're eager to advance your career, seeking personal and professional development.

You may have experience in finance or a related sector, with a strong interest in money matters, motivation to deliver excellent outcomes, and organizational skills to maximize bonus opportunities. You're confident, team-oriented, and committed to representing L&C's values.

Why join L&C?

We care about our customers and our employees. We listen and strive to improve. Our environment promotes respect and equity. High-quality training ensures you can deliver excellent service, and there are ample opportunities for growth and progression.

What you can expect to gain

• Remote, in-depth induction programme
• Opportunity to gain an R05 qualification and become a certified expert
• Participation in a customer-centric incentive scheme
• Access to employee benefits and support schemes
• Biannual social events and other activities
• ...and much more!

At London & Country Mortgages, we are committed to diversity and inclusion, fostering a welcoming environment for individuals from all backgrounds. We believe diverse perspectives strengthen our community and organizational culture.