Remote Technical Support Specialist

Baxter International Inc.; Chorley; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive total compensation

Professional development opportunities

Work-life balance emphasis

Job summary

Baxter International Inc. in the United Kingdom is seeking an experienced after-sales customer service and remote technical support specialist to join our UKIN team.

You will manage remote interactions with customers to resolution, ensuring high satisfaction. Responsibilities include documenting inquiries, diagnosing technical problems, providing product configuration guidance, and escalating when necessary.

Qualifications

• Minimum HND level qualification.
• At least 2 years in customer service or technical support.
• Affinity with Information Technologies, including Windows OS, device connectivity, networks.
• Knowledge of programming languages would be advantageous.

Responsibilities

• Provide after-sales customer service and remote technical support in the UKIN region.
• Answer inquiries via phone, email, or other channels in a professional manner.
• Document customer complaints and interactions per company guidelines.
• Diagnose and troubleshoot technical problems, including product configurations and pricing.
• Create service orders or escalate when a remote solution cannot be offered.
• Coordinate with relevant departments for investigation and resolution.
• Use knowledge resources to deliver cost-effective support to customers and partners.
• Develop strong working relationships with distributors, customers and Baxter teams.

Skills

Communication

Customer focus

Multitasking

Time management

Process improvement

Education

HND or higher

2+ years CS/tech support

IT affinity

Programming knowledge

Job description

Baxter International Inc. in the United Kingdom is seeking an experienced after-sales customer service and remote technical support specialist to join our UKIN team.

You will manage remote interactions with customers to resolution, ensuring high satisfaction. Responsibilities include documenting inquiries, diagnosing technical problems, providing product configuration guidance, and escalating when necessary.