Channel Sales Support Agent

Block; Greater London; Remote; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Modern family planning

Job summary

Block is seeking a Channel Sales Support Agent to be the operational backbone for our independent contractor sales teams across the UK and Europe. In this remote-first role, you’ll ensure teams have the resources, product knowledge, and guidance needed to onboard and sell Square and related solutions to local sellers.

You’ll thrive in a fast-paced environment, take ownership of problems, and build strong relationships across internal teams and partner networks.

Qualifications

• 1–2 years in sales support or channel management
• Experience with CRM systems (Salesforce or HubSpot)
• Proficiency in Google Workspace and AI tools
• Familiarity with B2B sales processes
• Basic understanding of sales analytics

Responsibilities

• Act as main contact for UK and Europe sales teams, responding within SLA
• Build and maintain relationships with independent contractor sales teams
• Provide product knowledge, pricing, collateral, and technical guidance
• Collaborate with internal teams to resolve sales inefficiencies
• Identify recurring problems and implement lasting solutions
• Process commission calculations with finance
• Maintain sales documentation and resource libraries
• Keep systems and information current

Skills

Sales support experience

CRM systems (Salesforce, HubSpot)

Google Workspace

AI tools

B2B sales familiarity

Tools

Salesforce

HubSpot

Google Workspace

Job description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

The Channel Sales Support Agent is the operational backbone for our independent contractor (IC) sales teams in the field. You'll be their go-to person—making sure they have everything they need to successfully sell and onboard our products to local sellers across the UK and Europe.

This isn't just a support role. You're enabling entrepreneurs to build their businesses, and their success is your success.

You're someone who

• Thrives in fast-paced environments – You stay calm when things move quickly and priorities shift
• Genuinely enjoys helping others succeed – You get satisfaction from unblocking problems and empowering people
• Takes ownership – When you pick up a problem, you see it through to resolution
• Shows up consistently – Your team knows they can count on you, every time
• Takes initiative – You spot issues before they're escalated and act without being asked
• Understands partnership – When your contractors win, you win
• Brings positive energy – You're professional, approachable, and a pleasure to work with

What you'll be doing

Support & relationship-building

• Act as the main point of contact for UK and Europe sales teams, responding to inquiries within agreed SLA timeframes
• Build and maintain strong working relationships with independent contractor sales teams
• Provide product knowledge, pricing information, sales collateral, and technical guidance

Coordination & problem-solving

• Work with internal teams across the business to resolve sales inefficiencies and remove blockers
• Identify recurring problems and partner with management to implement lasting solutions
• Provide phone and face-to-face support when needed

Operations & administration

• Maintain and update sales documentation, playbooks, and resource libraries
• Process commission calculations for UK and Europe sales teams in coordination with finance
• Keep systems and information current so teams always have what they need

You have

• 1–2 years in sales support, channel management, technical support/implementation, or customer service
• Experience with CRM systems (Salesforce, HubSpot, or similar)
• Proficiency in Google Workspace and AI tools
• Familiarity with B2B sales processes and sales cycle management
• Basic understanding of sales reporting and analytics

Preferred

• Experience working with self-employed contractors, distributors, sellers, or channel partners

Work environment

• Location: Remote-first (office optional)
• Hours: Full-time, Monday–Friday, 9:00 AM – 5:30 PM (flexibility may be required)
• Travel: Minimal (occasional attendance at sales meetings, training sessions, and contractor events)
• Equipment: Computer, headset, and necessary software provided

Why this role matters

Our independent contractors are out there every day, building relationships and helping local businesses grow. You're the person who makes sure they're never stuck, never without answers, and always set up to succeed. If you love being the reliable force behind a winning team, this role is for you.

Benefits

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want.

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning