Remote Technical Account Manager — eCommerce & Logistics SaaS
Descartes Systems Group
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Benefits offered by this job
Job summary
Descartes Systems Group in the United Kingdom is hiring a Technical Account Manager to maximise the value of Descartes Peoplevox for ecommerce brands. You will build trusted partnerships, understand client objectives, and guide adoption of our warehouse and order management technology.
Join a global technology leader with remote and flexible hours. You will conduct business reviews, drive product adoption, resolve issues, and collaborate with cross-functional teams to raise customer health and
Qualifications
- Experience in Technical Account Management or similar customer-facing role.
- Strong understanding of ecommerce operations and fulfilment.
- Ability to build trusted relationships with stakeholders from users to executives.
- Strong technical aptitude and data-driven problem solving.
- Excellent communication and presentation skills.
Responsibilities
- Own and grow a portfolio of customer accounts with high retention.
- Increase product adoption and best practice usage across customers.
- Conduct regular business reviews aligning objectives with measurable outcomes.
- Coordinate cross-functional teams to resolve issues and improve health.
- Develop deep expertise in ecommerce fulfilment and provide strategic guidance.
Skills
Tools
Job description
Descartes Systems Group in the United Kingdom is hiring a Technical Account Manager to maximise the value of Descartes Peoplevox for ecommerce brands. You will build trusted partnerships, understand client objectives, and guide adoption of our warehouse and order management technology.
Join a global technology leader with remote and flexible hours. You will conduct business reviews, drive product adoption, resolve issues, and collaborate with cross-functional teams to raise customer health and
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