Remote Systems Engineer – Cloud, Network & IT Ops

Thrive; Mansfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

Thrive is seeking a Systems Engineer to provide remote client support, engaging with end-users in various computing setups. This role involves taking escalation tickets, resolving technical incidents, and ensuring clear communication throughout the troubleshooting process.

The ideal candidate will possess a Bachelor's degree or equivalent experience, strong problem-solving skills, and expertise in Microsoft technologies. Thrive supports a work environment committed to ongoing learning and career development.

Qualifications

• 4-6+ years of desktop and/or server support experience.
• Experience troubleshooting network configuration and hardware issues.
• Excellent written and oral communication skills.

Responsibilities

• Provide remote client support in diverse computing environments.
• Analyze and document client/server and network environments.
• Troubleshoot and resolve high-level incidents per standard operating procedures.

Skills

Problem-solving

Technical proficiency

Communication skills

Education

Bachelor's Degree or equivalent work experience

Tools

Microsoft Server Technologies

Office 365

Azure

VMWare

Job description

Thrive is seeking a Systems Engineer to provide remote client support, engaging with end-users in various computing setups. This role involves taking escalation tickets, resolving technical incidents, and ensuring clear communication throughout the troubleshooting process.

The ideal candidate will possess a Bachelor's degree or equivalent experience, strong problem-solving skills, and expertise in Microsoft technologies. Thrive supports a work environment committed to ongoing learning and career development.