Remote Student & Parent CRM Support Specialist

Your Future Campus Ltd; United Kingdom; Hybrid; GBP 21.000 - 32.000; Vollzeit

Benefits dieser Stelle

Remote work

Office space access

Zusammenfassung

Your Future Campus Ltd. seeks a Customer Support Executive to handle inquiries from students, parents, and clients across YFC brands via email, chat and CRM. The role offers a mix of remote work and office space, with hiring decisions made during onboarding. Apply by email or official HR WhatsApp.

Responsibilities include managing day-to-day enquiries, keeping CRM records current, and coordinating with teachers and technical teams to ensure a high standard of customer service.

Qualifikationen

• Excellent written and spoken English.
• Customer service experience preferred.
• Comfortable with CRM / WhatsApp Business tools.
• Organized, calm and detail-oriented.

Aufgaben

• Respond to customer and parent enquiries promptly.
• Update CRM records and escalate issues correctly.
• Coordinate with teachers, tutors and technical teams.
• Maintain a professional multi-channel support standard.

Kenntnisse

Customer service

CRM tools

WhatsApp Business

English language

Tools

CRM software

Jobbeschreibung

Your Future Campus Ltd. seeks a Customer Support Executive to handle inquiries from students, parents, and clients across YFC brands via email, chat and CRM. The role offers a mix of remote work and office space, with hiring decisions made during onboarding. Apply by email or official HR WhatsApp.

Responsibilities include managing day-to-day enquiries, keeping CRM records current, and coordinating with teachers and technical teams to ensure a high standard of customer service.