Customer Support Executive

Your Future Campus Ltd; United Kingdom; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Remote work

Office space access

Job summary

Your Future Campus Ltd. seeks a Customer Support Executive to handle inquiries from students, parents, and clients across YFC brands via email, chat and CRM. The role offers a mix of remote work and office space, with hiring decisions made during onboarding. Apply by email or official HR WhatsApp.

Responsibilities include managing day-to-day enquiries, keeping CRM records current, and coordinating with teachers and technical teams to ensure a high standard of customer service.

Qualifications

• Excellent written and spoken English.
• Customer service experience preferred.
• Comfortable with CRM / WhatsApp Business tools.
• Organized, calm and detail-oriented.

Responsibilities

• Respond to customer and parent enquiries promptly.
• Update CRM records and escalate issues correctly.
• Coordinate with teachers, tutors and technical teams.
• Maintain a professional multi-channel support standard.

Skills

Customer service

CRM tools

WhatsApp Business

English language

Tools

CRM software

Job description

# Customer Support ExecutiveHandle student, parent and client enquiries across YFC brands via email, chat and CRM tools. This role at YFCSolution.com under Your Future Campus is open for remote work and office space. Apply by email to [e-mail] or official HR WhatsApp only at [phone].Remote & OfficeYFCSolution.comOperations & SupportApply by EmailWhatsApp HR## Role Summary* Customer Support Executive at YFCSolution.com (Your Future Campus).* Work arrangement: remote and/or YFC office space, agreed during hiring.* Handle student, parent and client enquiries across YFC brands via email, chat and CRM tools.* Apply via [e-mail] or HR WhatsApp [phone] only.## About This RoleSupport day-to-day operations for YFC brands by managing enquiries, scheduling follow-ups and keeping CRM records accurate across education and technology services.## Responsibilities* Respond to customer and parent enquiries promptly* Update CRM records and escalate issues correctly* Coordinate with teachers, tutors and technical teams* Maintain a professional multi-channel support standard## Requirements* Excellent written and spoken English* Customer service experience preferred* Comfortable with CRM / WhatsApp business tools* Organized, calm and detail-oriented## Apply for Customer Support ExecutiveApply by EmailWhatsApp HR## Application ChannelsApplications are accepted **by email** or via the **official HR WhatsApp only**. Please do not use general customer WhatsApp numbers for job applications.Email [e-mail] your CV, a short introduction and the exact job title.Official HR WhatsApp[phone]HRM careers line only — share your name, role and CV link/attachment note.