Remote Services - Qualified Pharmacy Assistant

RemoteFetch; Birmingham; Remote; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Highly competitive salary

Generous holiday allowance including b

NVQ 3 qualification opportunity

Pension scheme

Employee discount scheme

Career development opportunities

Bonus scheme

Job summary

Well Pharmacy is seeking a Remote Services Support Colleague to help maximise NHS-funded clinical services delivery through remote and centralised operating models. You will work with pharmacy teams, operational colleagues and service platforms to improve patient access and experiences.

You will support patient identification, triage and engagement activities, drive service uptake and monitor performance to identify improvement opportunities across branches and sites.

Qualifications

• Excellent written and verbal communication
• Strong organisational skills with ability to manage multiple priorities
• Ability to work independently and prioritise workloads
• Proactive, solution‑focused problem solving
• Ability to investigate issues and implement actions
• Confidence engaging with a range of stakeholders
• Experience delivering services in fast-paced environments

Responsibilities

• Support pharmacies in delivering NHS-funded clinical services through remote and digital pathways
• Assist with patient identification, triage and engagement to increase participation
• Monitor service activity and identify opportunities to improve recruitment and conversion
• Serve as a key contact for pharmacy teams on remote service processes and systems
• Provide coaching on clinical service delivery best practices
• Support branches in overcoming operational challenges affecting service performance
• Build strong relationships with pharmacy teams to drive service growth
• Help drive improvements in patient outcomes through effective service delivery

Job description

The Ideal Candidate

Remote Services Support Colleague

About the Opportunity

Are you passionate about improving patient access to healthcare services and supporting pharmacy teams to deliver outstanding care?

We're looking for a Remote Services Support Colleague to play a key role in helping our pharmacies maximise the delivery of NHS-funded clinical services through remote and centralised operating models. This is an exciting opportunity to make a real difference to patient outcomes while working closely with pharmacy teams, operational colleagues and service delivery platforms.

In this role, you'll help drive service uptake, support pharmacy performance, and ensure patients receive exceptional experiences through digital and remote engagement channels.

What You'll Be Doing

As a Remote Services Support Colleague, you'll work collaboratively with pharmacy teams to improve access to NHS clinical services and support branches in achieving their service objectives.

Your responsibilities will include:

• Supporting pharmacies in the delivery of NHS-funded clinical services through remote and digital pathways.
• Assisting with patient identification, triage and engagement activities to increase participation in clinical services.
• Monitoring service activity and identifying opportunities to improve patient recruitment and conversion rates.
• Acting as a key point of contact for pharmacy teams on remote service processes, systems and ways of working.
• Providing coaching and guidance to colleagues on clinical service delivery best practice.
• Supporting branches in overcoming operational challenges that may impact service performance.
• Building strong, positive relationships with pharmacy teams to encourage engagement and service growth.
• Helping drive improvements in patient outcomes through effective service delivery and patient support.

What You'll Bring

Essential Skills and Experience

• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• Ability to work independently and prioritise short and long-term workloads.
• A proactive and solution-focused approach to problem solving.
• Ability to investigate issues, identify solutions and implement appropriate actions.
• Confidence working with a variety of stakeholders and adapting to changing priorities.
• Ability to respond quickly and effectively to queries.
• Experience of working towards multiple objectives in a fast-paced environment.
• Strong relationship-building skills and a collaborative approach.

Desirable Skills and Experience

• Experience delivering pharmacy services as a Pharmacy Technician.
• Experience of commissioning or supporting healthcare service delivery.
• Good knowledge of NHS England pharmacy services and the wider primary care landscape.

Why This Role Matters

This role is central to supporting pharmacy teams in providing high-quality NHS services to local communities. By helping increase access to clinical services and supporting pharmacies to achieve their goals, you'll contribute directly to improving patient health outcomes and experiences.

Package Description

• Highly competitive salaries
• Generous holiday allowance including bank holidays
• Opportunity to gain an NVQ 3 qualification
• Pension scheme
• Employee discount scheme
• Superb development and career opportunities
• Bonus scheme

About the Company

For over 70 years, we've been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.

Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.

The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.

We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.

We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.

'Together we make a difference'