Remote Service Performance Lead, ITIL & Data Centre

Carbon3ai Limited.; Grande-Bretagne; À distance; GBP 80 000 - 110 000; Plein temps

Résumé du poste

Era4 is seeking a Service Performance & Governance Manager to own how we measure, report and govern service performance across IT and data-centre operations in the UK. This remote role includes occasional travel and focus on building a consistent performance framework and turning operational data into clear leadership reporting.

You will develop dashboards with Grafana, Power BI or Tableau, improve data quality and establish governance to scale.

Qualifications

• 5+ years in service performance, governance, reporting or management within data-centre/cloud/infrastructure environments.
• Strong knowledge of ITIL including SLAs, KPIs, availability, capacity and performance management.
• Experience producing executive and customer-facing reporting and turning data into insights.

Responsabilités

• Own Era4’s service performance framework across all sites and environments.
• Build operational, executive and customer reporting for IT platforms, data-centre facilities and service performance.
• Develop dashboards and automate reporting using Grafana, Power BI or Tableau.
• Analyse performance trends, capacity and risks, providing clear insights and recommendations.
• Own service governance including weekly and monthly reviews, supplier performance and action tracking.
• Maintain accurate service data across ITSM, monitoring and operational systems.
• Collaborate with SRE, NOC, data-centre operations and service delivery teams to improve performance.
• Drive continuous improvement by identifying gaps and tracking actions to measurable outcomes.

Connaissances

Service performance

Governance

Executive reporting

Dashboard development

SQL skills

ITIL knowledge

Stakeholder management

Outils

Grafana

Power BI

Tableau

HaloPSA

ServiceNow

Jira Service Mgmt

Prometheus

Python

Description du poste

Era4 is seeking a Service Performance & Governance Manager to own how we measure, report and govern service performance across IT and data-centre operations in the UK. This remote role includes occasional travel and focus on building a consistent performance framework and turning operational data into clear leadership reporting.

You will develop dashboards with Grafana, Power BI or Tableau, improve data quality and establish governance to scale.