Remote UK: Service Performance & Governance Lead

Era4; United Kingdom; À distance; GBP 70 000 - 100 000; Plein temps

Résumé du poste

Era4 is seeking a Service Performance & Governance Manager in the UK to own how performance is measured, reported and governed across infrastructure and data-centre operations.

This hands-on role builds a consistent performance framework, turning operational data into clear reporting for leadership, customers and service teams, and develops dashboards while improving data quality and governance as Era4 scales.

Qualifications

• 5+ years in service performance, service management, reporting or governance in data-centre or cloud environments.
• Experience turning data into actionable insights for leadership and customers.
• Hands-on dashboard/reporting development with Grafana, Power BI or Tableau.

Responsabilités

• Own service performance framework across all sites, including KPIs, SLAs, SLOs, availability and health.
• Create executive and customer reporting for IT platforms, data-centres and services.
• Develop dashboards and automate reporting with Grafana/Power BI/Tableau.
• Analyse trends, capacity and risks with clear insights and recommendations.
• Govern weekly and monthly reviews, supplier performance and action tracking.

Connaissances

Service performance

ITIL knowledge

Dashboard development

Stakeholder management

Reporting & governance

GPU/HPC/AI infra

Data analysis

Troubleshooting

Formation

ITIL 4 Foundation or equivalent certification

Outils

Grafana

Power BI

Tableau

HaloPSA

ServiceNow

Jira Service Management

Prometheus/PromQL

Python

Description du poste

Era4 is seeking a Service Performance & Governance Manager in the UK to own how performance is measured, reported and governed across infrastructure and data-centre operations.

This hands-on role builds a consistent performance framework, turning operational data into clear reporting for leadership, customers and service teams, and develops dashboards while improving data quality and governance as Era4 scales.