Remote Senior Tour Operations Specialist

Placements24; Greater London; Hybrid; GBP 38,000 - 44,000; Full time

Benefits offered by this job

Competitive salary

Remote-first

Professional development

Global network exposure

Job summary

Placements24 is seeking a highly seasoned Remote Senior Tour Operations Specialist to oversee end-to-end tour package operations for an international client base. You will manage supplier networks, optimize itineraries, and resolve complex logistical challenges from a remote setup.

Applicants should bring extensive international travel operations experience, strong contract negotiation, and a proven ability to work independently across time zones.

Qualifications

• Minimum of 6 years of experience in tour operations, travel management, or a related field, with international travel.
• Experience in managing complex logistical operations and supplier relations.
• Knowledge of international destinations and travel trends.
• Strong negotiation and contract management abilities.
• Excellent written and verbal English communication.
• Experience with travel booking systems and CRM software.
• Ability to work independently and manage multiple projects remotely.

Responsibilities

• Manage and oversee the end-to-end operational aspects of diverse tour packages.
• Cultivate and maintain strong relationships with a global network of tour operators, hotels, transportation providers, and local guides.
• Negotiate contracts and rates with suppliers to ensure competitive pricing and high-quality service.
• Develop, review, and optimize tour itineraries, ensuring logistical feasibility and exceptional client experiences.
• Proactively identify and resolve operational issues and disruptions during tours, providing timely solutions.
• Ensure all operational aspects comply with relevant travel regulations and safety standards.
• Manage supplier payments and reconciliation processes.
• Create and maintain detailed operational documentation and standard operating procedures.
• Train and mentor junior operations team members.
• Collaborate with the sales and marketing teams to provide operational insights and support.

Skills

Tour operations

International travel

Contract negotiation

Relationship management

Problem-solving under pressure

Tools

CRM software

Travel booking systems

Job description

About the Role

Our client, a leading online platform curating unique travel experiences worldwide, is seeking a highly experienced Remote Senior Tour Operations Specialist. This role is pivotal in ensuring the seamless execution of complex tour packages for our international clientele. You will be responsible for managing supplier relationships, optimizing itineraries, troubleshooting operational challenges, and ensuring an unparalleled travel experience. The ideal candidate possesses extensive knowledge of global destinations, strong logistical planning skills, and a proven ability to manage complex travel operations from a remote setting. This is a fully remote position, allowing you to work from anywhere within South Africa.

Key Responsibilities

• Manage and oversee the end-to-end operational aspects of diverse tour packages.


• Cultivate and maintain strong relationships with a global network of tour operators, hotels, transportation providers, and local guides.


• Negotiate contracts and rates with suppliers to ensure competitive pricing and high-quality service.


• Develop, review, and optimize tour itineraries, ensuring logistical feasibility and exceptional client experiences.


• Proactively identify and resolve operational issues and disruptions during tours, providing timely solutions.


• Ensure all operational aspects comply with relevant travel regulations and safety standards.


• Manage supplier payments and reconciliation processes.


• Create and maintain detailed operational documentation and standard operating procedures.


• Train and mentor junior operations team members.


• Collaborate with the sales and marketing teams to provide operational insights and support.

Requirements

• Minimum of 6 years of experience in tour operations, travel management, or a related field, with a significant focus on international travel.


• Demonstrated experience in managing complex logistical operations and supplier relations.


• In-depth knowledge of various international destinations and travel trends.


• Exceptional problem-solving and decision-making skills under pressure.


• Strong negotiation and contract management abilities.


• Excellent written and verbal communication skills in English. Proficiency in additional languages is highly desirable.


• Proficiency in travel booking systems and CRM software.


• Ability to work independently and manage multiple projects simultaneously in a remote environment.


• Must have a stable internet connection and a dedicated home office space.


• Must be legally permitted to work remotely in South Africa.

Benefits

• This role offers a competitive salary, flexible working hours, and the significant advantage of being fully remote, allowing you to work from anywhere in South Africa.


• You will receive opportunities for professional development, engage with a global network of partners, and be part of an innovative company at the forefront of the travel industry.


• This is a remote-first position.