Remote Senior Technical Support Engineer, Cybersecurity

Palo Alto Networks, Inc.; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Palo Alto Networks, Inc. in Greater London is seeking a proactive Technical Support Engineer who will work closely with customers to resolve complex post-sales challenges. Candidates must have a minimum of 7 years' experience in network security and expertise in TCP/IP, VPN solutions, and troubleshooting. This hybrid role emphasizes customer interactions and requires strong technical communication skills, alongside fostering relationships across various teams to impact security posture positively.

Qualifications

• Minimum of 7 years of network security experience.
• Expertise in TCP/IP and advanced knowledge of LAN/WAN technologies.
• Extensive experience with troubleshooting Remote Access VPN solutions.
• Ability to debug complex networks with an advanced understanding of packet flow.

Responsibilities

• Deliver expert-level technical assistance to top-tier customers.
• Take complete ownership of support cases from initiation to resolution.
• Communicate technical solutions to executive stakeholders.
• Drive continuous customer engagement through Quarterly Business Reviews.

Skills

Network security experience

Network troubleshooting

Technical communication

TCP/IP knowledge

VPN troubleshooting

Education

BS in computer science or related field

Tools

Wireshark

GNS3

Job description

Palo Alto Networks, Inc. in Greater London is seeking a proactive Technical Support Engineer who will work closely with customers to resolve complex post-sales challenges. Candidates must have a minimum of 7 years' experience in network security and expertise in TCP/IP, VPN solutions, and troubleshooting. This hybrid role emphasizes customer interactions and requires strong technical communication skills, alongside fostering relationships across various teams to impact security posture positively.