Remote Senior Human Data Ops Leader, Research

Prolific

United Kingdom

Remote

GBP 90,000 - 120,000

Full time

5 days ago

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Job summary

Prolific is seeking a Senior Human Data Operations Partner (Research) in the United Kingdom to own the operational success of complex research projects and to help grow Prolific's Research participant supply. You will manage bespoke engagements, from academic studies to market research, and partner cross-functionally to build scalable solutions for high-quality data.

You will work with product, data, science, and customer success teams to align priorities, optimize onboarding, and improve

Qualifications

Experience in operations, ideally in marketplace or platform environments.
Demonstrated ability to manage multiple projects and meet deadlines in a fast-paced environment.
Strong project management skills, with attention to detail and operational execution.
Experience in implementing and optimising processes to improve efficiency and scalability.
Proficiency in operational tools and systems such as Metabase, Zapier, Asana, and HubSpot.
Exceptional communication and documentation skills, with a track record of stakeholder enablement.
Confidence with data analysis and operational metrics to support decision-making and continuous improvement.

Responsibilities

Serve as a key resource for client-specific Research customer teams, acting as the primary point of contact for participant-related operations.
Support bespoke client projects by managing participant acquisition, onboarding, verification, and activation processes to meet deliverables.
Partner with the Head of Human Data Operations to address gaps in participant supply, ensuring alignment with customer requirements and quality standards.
Develop detailed project plans, workflows, and enablement materials to support efficient delivery.
Maintain Prolific's participant pools as high-quality, diverse, and optimised to meet customer demands.
Continuously optimise participant onboarding and activation funnels to enhance retention and task performance.
Monitor participant engagement and quality metrics, using insights to drive improvements.
Contribute to upskilling programmes and certification processes for participants involved in complex Research tasks.
Work closely with product, data, science, and customer success teams to align operational priorities with strategic objectives.
Collaborate with product managers to transform manual processes into scalable, technology-driven solutions.
Act as a conduit between delivery teams and operational functions to ensure seamless project execution.
Document and communicate operational changes to stakeholders across the business, ensuring smooth adoption.
Develop playbooks and documentation that turn reactive customer requests into repeatable operational capabilities.
Contribute to roadmap discussions related to Research supply strategy and long-term vertical growth.