Remote Robotics Engineer — Diagnostics & Flying Doctor

Thehumanoid; Greater London; Remote; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Equity stock options

Private healthcare

Pension scheme (8% total contrib)

Daily breakfast and lunch in-office

Job summary

Thehumanoid is seeking a Remote Support Engineer to diagnose and resolve robot issues remotely, providing precise intervention guidance for field teams when hands-on work is needed. You will travel occasionally as a “flying doctor” and contribute to a knowledge-rich remote services team.

You will work remote-first, diagnosing in-depth with telemetry, ROS2, and Linux, while communicating clearly with customers and internal teams under SLA pressure.

Qualifications

• Hands-on knowledge of robot hardware including LiDAR, RGB cameras, motors, and actuators.
• Experience with ROS2, Bash, Ubuntu/Linux and bootloader/firmware.
• Strong remote-diagnosis instincts and precise fault localisation.
• Clear technical communication with customers and field teams under SLA pressure.
• Methodical, end-to-end mindset with disciplined documentation.
• Willingness to travel occasionally for on-site interventions.

Responsibilities

• Diagnose robot faults remotely using telemetry and our Digital Shadow diagnostics (remote diagnostics, 3D BOM explosion, and fleet-pattern detection).
• Resolve issues remotely wherever possible, driving each case to the deepest root cause you can before escalating.
• Produce complete physical-intervention recommendations — what to do, why, how, the skill level, spare parts, expected time, and any special tooling.
• Occasionally, act as a flying doctor on-site when local resources cannot fix the issue themselves.
• Prioritise cases against SLAs and keep customers informed with clear, transparent updates.
• Document diagnoses and resolutions so the team’s collective knowledge grows while the digital tools mature.
• Escalate through the single point of entry to Engineering when a case genuinely needs R&D.

Skills

LiDAR sensors

RGB cameras

Motors & actuators

ROS2

Bash

Ubuntu/Linux

Remote diagnosis

Technical communication

Documentation

Travel readiness

Python

Git

Tools

Python

Git

Job description

Thehumanoid is seeking a Remote Support Engineer to diagnose and resolve robot issues remotely, providing precise intervention guidance for field teams when hands-on work is needed. You will travel occasionally as a “flying doctor” and contribute to a knowledge-rich remote services team.

You will work remote-first, diagnosing in-depth with telemetry, ROS2, and Linux, while communicating clearly with customers and internal teams under SLA pressure.