Senior Software Serviceability Engineer

Humanoid; Greater London; On-site; GBP 80,000 - 120,000; Full time

Benefits offered by this job

Equity

Leave: 30+ days incl. 23 days annual

Private healthcare

Pension 8% total

Office breakfasts & snacks

In-office meals

Ownership & impact

Collaborative culture

Job summary

Humanoid is seeking a Senior Software Serviceability Engineer to own the software and AI serviceability of our humanoid robots. You will shape diagnostics, firmware/bootloader serviceability, and the Digital Shadow remote-diagnostics platform, ensuring field serviceability and rapid fault localisation.

This role is deeply technical, hands-on, and requires collaboration with R&D to validate software serviceability and OTA procedures before production releases.

Qualifications

• Strong software engineering for robotics or embedded systems.
• Experience with diagnostics, tooling, and automation.
• Hands-on with software and firmware fault localisation.
• Familiar with ROS2, Python, and C++ in a robotics context.
• Knowledge of sensor/actuator software stacks is a plus.

Responsibilities

• Own software serviceability for the robot's software, firmware, and AI.
• Build and validate diagnostic scripts, tooling, and self-test routines.
• Define software diagnostics content in remote diagnostics platforms.
• Validate serviceability and OTA procedures before release.
• Support integration with R&D and act as interface between Services and R&D.
• Collaborate on design-for-serviceability in the hardware product line.

Skills

ROS2

Bash

Ubuntu/Linux

Python

C++

Diagnostics

Firmware workflows

Git

Software debugging

Tools

Bootloader debugging

ROS tooling

Job description

Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 Alpha - our rapidly developed humanoid platform now running in real industrial pilots - and we’re growing the team to take it even further.

About the Role

We are looking for a Senior Software Serviceability Engineer to own the software and AI dimension of serviceability for our humanoid robots. Product Services Engineering makes sure the robot is designed to be maintained — and that when it needs service, it can be diagnosed and repaired quickly, safely, and at low skill in the field. You will own that mission for everything software: diagnostics, firmware and bootloader serviceability, and the diagnostic content behind our remote-diagnostics (Digital Shadow) platform.

This is a deeply technical, hands‑on role. You will validate the software and AI dimension of every service procedure before it reaches production, build the diagnostic tooling that lets our Remote Services and Repair Centre teams find faults fast, and act as part of the single engineering interface between Services and R&D.

What You’ll Do:

• Own Design-for-Serviceability for software: ensure the robot’s software, firmware, and AI stack can be diagnosed, updated, and recovered in the field with minimal skill.

• Collaborate with R&D to build and validate diagnostic scripts, tooling, and self‑test routines that localise faults as deep as possible in the BOM.

• Define and own the software diagnostic content in the Digital Shadow platform: remote diagnostics, fleet‑pattern detection, and AR‑guided execution.

• Validate the software and AI dimension of service, repair calibration and OTA procedures before production release.

• Own firmware, bootloader, and calibration serviceability, including recovery paths for failed updates.

• Support New Services Introduction (NSI) for software, and act as the single point of entry from Services into R&D for software escalations.

We’re Looking For:

• Strong software engineering for robotics or embedded systems: ROS2, Bash, and Ubuntu/Linux, with bootloader/firmware workflows.

• Proficiency in Python (and ideally C++) for diagnostics, tooling, and automation.

• Hands‑on experience diagnosing robots or complex electromechanical systems — you can tell whether a fault is software, firmware, calibration, or hardware.

• Working understanding of sensor and actuator stacks (2D/3D LiDAR, RGB cameras, motors/actuators) from a software and diagnostic perspective.

• A design‑for‑serviceability mindset — you think about the technician in the field, not just the happy path.

• Disciplined engineering practice and version control (Git).

Nice to have:

• Experience deploying AI/ML on robots and diagnosing model or behaviour issues in the field.

• Familiarity with remote‑diagnostics or fleet‑telemetry platforms.

• Experience authoring service documentation or work instructions consumed by non‑engineers.

• Exposure to Design‑for‑Serviceability / DfMA on a hardware product line.

What We Offer

• Competitive equity: stock options with meaningful upside as we scale.

• 30+ days off, including 23 days annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown).

• Private healthcare, including virtual and in‑person care.

• Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.

• Free daily breakfast, catered lunch, and snacks in‑office.

• Work at the frontier – collaborate daily with world‑class engineers, researchers, and product experts building the next generation of AI and humanoid robotics.

• Real ownership – direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.