Remote Revenue Protection Lead - Performance & Detection

Centrica plc; United Kingdom; Remoto; GBP 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

British Gas is seeking a Revenue Protection Performance Manager to lead development and continuous improvement of energy theft detection and field performance. You will use operational, commercial and industry insight to improve conversion, efficiency and outcomes while upholding customer safety and regulatory standards.

In this flexible, home-based role you will define KPIs, drive best practice, and collaborate with field operations, performance, and external partners to strengthen Revenue

Competenze

• Experience in Revenue Protection or energy theft investigation is required.
• Ability to interpret performance data and translate into practical improvements.
• Strong stakeholder management and collaboration with cross-functional teams.

Mansioni

• Lead continuous improvement of Revenue Protection investigation and detection performance.
• Develop approaches to improve theft detection conversion and field efficiency.
• Define and monitor KPIs across end-to-end Revenue Protection processes.
• Collaborate with operational and strategic teams to drive performance.

Conoscenze

Revenue Protection

Data analysis

Stakeholder management

Leadership

Performance improvement

Strumenti

BI tools

CRM systems

Performance dashboards

Descrizione del lavoro

British Gas is seeking a Revenue Protection Performance Manager to lead development and continuous improvement of energy theft detection and field performance. You will use operational, commercial and industry insight to improve conversion, efficiency and outcomes while upholding customer safety and regulatory standards.

In this flexible, home-based role you will define KPIs, drive best practice, and collaborate with field operations, performance, and external partners to strengthen Revenue