Remote Regional Vet Care Operations Manager

Inspiring Vet Care; Basingstoke; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare Cash Plan

Cycle to Work

Green Cars salary sacrifice

Voluntary benefits

Discounted staff pet care

Discounts & Cashback

Car allowance or company car

Job summary

Inspiring Vet Care is seeking an Area Support Manager to back the Area Director in ensuring the success of multiple veterinary practices across Berkshire and Hampshire. You will provide hands-on support, guidance and leadership to empower teams, improve wellbeing and drive performance across the network.

Travel is extensive with home-based work and regular visits to practices; the role requires excellent relationship building and a proactive approach to change management within a growing

Qualifications

• At least 2 years coaching and mentoring experience with proven ability to motivate and support leaders.
• Ability to understand key financial KPIs and identify actions to improve performance.
• Strong people skills across multiple sites with influence to collaborate and challenge the status quo.
• Broad healthcare knowledge is beneficial; must hold a full and valid driving licence.

Responsibilities

• Develop close working relationships with practice leaders and be the 'go to' person for troubleshooting within the area.
• Maintain regular contact and build relationships with practices to ensure teams feel supported and part of the wider Inspiring Vet Care network.
• Support practices through changes, including rollout of the national unified brand and CMA remedies.
• Work with Area Director to identify better ways of working that improve team wellbeing and create efficiencies that bolster the client experience.
• Organise area meetings, prepare and distribute agendas, materials and minutes and ensure action points are followed up.
• Support practices' utilisation of dashboards and reporting suites to identify trends, underperforming areas and opportunities for growth.
• Provide support to underperforming sites, help Area Director identify needs and initiate business plan changes.
• Ensure all practices follow leadership and performance frameworks that are put forward.
• General administration support for the area including financial admin, HR/Recruitment support, performance management and H&S audits.

Skills

Coaching & mentoring

Financial KPIs

People management

Driving licence

Tools

Dashboards

Job description

Inspiring Vet Care is seeking an Area Support Manager to back the Area Director in ensuring the success of multiple veterinary practices across Berkshire and Hampshire. You will provide hands-on support, guidance and leadership to empower teams, improve wellbeing and drive performance across the network.

Travel is extensive with home-based work and regular visits to practices; the role requires excellent relationship building and a proactive approach to change management within a growing