Home-Based Regional Vet Care Support Manager

IVC Evidensia UK; United Kingdom; Remote; GBP 55,000 - 75,000; Full time

Job summary

IVC Evidensia UK is recruiting an Area Support Manager for Berkshire and Hampshire. This fixed‑term 12‑month contract is home‑based with extensive travel across Reading to Hook, Basingstoke, Newbury and Andover, supporting the Area Director and a network of practices.

You will lead, mentor and influence practice leaders, develop better ways of working, and help teams deliver the very best patient and client care while visiting sites 3–4 days a week.

Qualifications

• At least 2 years coaching and mentoring experience with capability to motivate leaders.
• Ability to understand key financial KPIs and drive improvements.
• Strong people skills across multiple sites and an ability to influence.
• Broad healthcare knowledge is beneficial.
• Must hold a full and valid driving licence.

Responsibilities

• To develop close working relationships with practice leaders and be the 'go to' person for troubleshooting within the area.
• Maintain regular contact and build relationships with practices to ensure teams feel supported and part of the wider inspiring vet care network.
• Support practices through change related to the rollout of our national unified brand and other CMA remedies.
• Work with Area Director to identify better ways of working that improve team wellbeing and create efficiencies that bolster the client experience.
• Organise area meetings, prepare and distribute agendas, meeting materials & minutes and ensure action points have been followed and completed.
• Support practices utilisation of dashboards and reporting suites based on financial and non-financial performance, identify trends, areas of underperformance and opportunities for growth.
• Provide support to underperforming sites, help Area Director identify needs and initiate business plan changes.
• Ensure all practices are following the leadership and performance frameworks that are put forward.
• General administration support for the area including financial admin, HR / Recruitment support, performance management and H&S audits.

Skills

Coaching

Leadership

Understanding KPIs

People management

Driving license

Job description

IVC Evidensia UK is recruiting an Area Support Manager for Berkshire and Hampshire. This fixed‑term 12‑month contract is home‑based with extensive travel across Reading to Hook, Basingstoke, Newbury and Andover, supporting the Area Director and a network of practices.

You will lead, mentor and influence practice leaders, develop better ways of working, and help teams deliver the very best patient and client care while visiting sites 3–4 days a week.