Remote Quality Lead: QA Strategy & Compliance

Adecco; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Adecco is recruiting a Quality Lead for a regulatory body to join a newly formed Quality Assurance team. The role ensures the quality of decision‑making and wider casework.

You will lead QA activities, contribute to policy reviews, run assurance exercises and provide training for new and existing caseworkers.

This fully remote position requires delivering against targets and KPI excellence to maintain high standards across the organisation.

Qualifications

• Demonstrated experience leading and delivering Quality Assurance using QA methodologies, ideally in a complaints/casework environment.
• Experience in dispute resolution and complaint handling.
• Experience delivering against set targets and KPI's.

Responsibilities

• Provide Quality Assurance and maintain an appropriate QA framework for the client's decision-making and wider casework.
• Contribute to policy reviews, regular assurance exercises and training for new and existing caseworkers relating to Quality.

Skills

QA methodologies

Dispute resolution

Complaint handling

Targets & KPIs

Job description

Adecco is recruiting a Quality Lead for a regulatory body to join a newly formed Quality Assurance team. The role ensures the quality of decision‑making and wider casework.

You will lead QA activities, contribute to policy reviews, run assurance exercises and provide training for new and existing caseworkers.

This fully remote position requires delivering against targets and KPI excellence to maintain high standards across the organisation.